-Expertise in automation, programming and data processing of research projects having special interest in brand guidance and category guidance. - Account manager for high profile clients. - Leading the research operations teams in India for Europe, US and Canada region.- Managing 40+ members handling business predominantly for US, Canada and Europe region across multiple shifts. -Responsible for managing the overall research operations, escalations, recruitment/training and development of existing team and new hires, ensuring timely delivery of projects and working closely with the multiple stakeholders (onshore as well as offshore). - Working towards driving excellent client satisfaction results for the region.- Handling high complex Global tracking studies. Expertise in product automation which helps produce cost effective surveys and deliver faster results.

 My role involves programming as well as mentoring juniors and guiding other team members to run day-to-day activities smoothly. Attending kick-off calls with onshore teams, review project materials and decide timelines. Responsible for the technical aspects of online market research execution Programming of web based surveys and develops custom features using IBM SPSS dimensions, HTML, java script, jQuery, CSS, etc. Always recommended by the management to work on the most high profile and high complex projects. Take complete ownership of the project from script writing perspective and Co-ordinate with other teams like data processing, data cleaning, and project management/ client service teams. Active member of Dimensions Support Group which is established to provide in-house technical support for all the dimensions users worldwide. Active member of another technical team which is responsible for the creation, modification and maintenance of the templates which are used for the daily production as well as assisting with process automation and improvement. Key day-to-day production activities are: programming, quality assurance, troubleshooting, mentoring, project communication/coordination, and managing deliverables.

Programming, Quality Assurance and troubleshooting.

• Design & Development of the web based surveys through SPSS Dimensions.• Significant expertise and experience in Data Processing and Analysis, data cleaning and tabulation projects using Statistical tabulation software SPSS Dimensions.• Coordination with the US/UK/AU clients