I am an accomplished professional delivering nearly 22 years of career success with consistent track record of progression, repeatedly achieving goals and producing immediate improvements. My dexterity lies in initiating, managing & leading the development/implementation of competency management, performance management, knowledge base management, complaint management processes & tools. Demonstrated excellence in managing multiple project delivery frameworks & new systems implementation and for change management related activities within the specified time & cost parameters. Over the time, I have proved my excellence in driving end-to-end execution of the solution identification exercise involving interaction with the client, requirement analysis, development of workflow solution, preparation of SOW, solution customization, configuration, implementation and end-user training.• Successfully drove knowledge management teams to develop solutions for any potential business hiccups and management; established excellence in developing enterprise structuring & restructuring principles, standards & architecture blueprints• I’ve mastered the administration of designing, building, testing, implementing and supporting software & applications using programming languages & development tools