Associate - Information Technology
Current- Optimized revenue generation for the respective Financial Year by building strategies with the cross-functional teams.
- Redesigned and improved process documents for user delivery and service, providing seamless transition with an improved SLA, work structure, and document flow.
- Mentored & trained a team of support executives to streamline user experience & achieve the SLAs.
- Implemented a process-driven orientation program, including a technical induction for the IT Infrastructure Unit.