Attending the tickets raised by users & giving solutions to them within the SLA time.Provide technical support to end-users and clients addressing application related enquiries and escalationTroubleshooting the desktop related, software related, mail related issues through Remote Desktop.Monitor system performance, identify performance bottlenecks and optimize application performance.Develops and maintain documentation, including user guides and support procedures.Participate in-on call rotations to provide after-hour support when necessary.Configuring and troubleshooting Desktops, Laptops, Printers, and Scanners.Managing service requests, software installation, new computer setups, upgrades, etc. Maintaining computer peripherals devices like printers and resolve associated problems.Troubleshooting: Investigate and resolve technical issues reported by end users and identified through monitoring systems. This includes debugging software, analyse logs and diagnosing root causes.Incident Management: Manage and prioritize the incidents ensuring timely resolution and minimal disruption to business operations. Document incident details, action taken and resolution for further reference.Software maintenance: Perform routine maintenance task, such as applying updates, patches, and configuration changes to keep application Up to date and secure.Monitoring and Performance Optimization: Implement monitoring solution to proactively identify bottlenecks and potential issues. Optimize application performance and resource utilization.Documentation: Maintain comprehensive documentation, including system configurations procedures and troubleshooting guides, to facilitate issue resolution and knowledge sharing.User Training and Support: Offer training and guidance to end user on using application effectively, addressing common queries and provide support.Coordination: Coordinate with developer and tester for applying SQL quarries for resolving the issue.