Mayuri Kandalgaonkar Email & Phone Number

United States

• Acted as a liaison between stakeholders, product owners and development team to facilitate project delivery.
• Collaborated with cross functional teams to gather requirements for Salesforce CRM enhancements.
• Conducted requirement elicitation sessions to understand business needs, opportunities and pain points in loan processes.
• Converted requirements into well defined user stories and features within Agile framework.
• Developed dashboards in Salesforce Classic / Lightening and worked on various standard objectslike Accounts, Contacts, Leads, Campaigns, Opportunities, Cases, Activities and Reports.
• Salesforce administration & configuration, security setting implementation.

Mumbai, Maharashtra, India

• Led an product operations analysis project for the housing insurance product attaining a 10-20% increase in quarterly insurance premium remittances.
• Delivered insurance products for housing loan customers with 94% penetration.
• Collaborated with cross functional and external partners to understand/gather requirements to implement new processes, iterative enhancements and ensure timely development as well aslaunch of products.
• Prepared request for proposals (RFPs), analyzed requirements, delivered use case and UATdocuments and successfully onboarded new Insurance partners.
• Presented monthly product performance analysis & executive Tableau dashboards with advancedvisualizations and KPI’s.
• Performed competitive analysis to gauge product performance and their benefits.

Pune

• Led and supervised a team of customer service and relationship managers involved in operations, customer service, disbursal, business development, collections and sales.
• Collaborated with cross-functional teams for branch profitability with respective to disbursals, sales and operational efficiency.
• Facilitated smooth communication and systematic documentation by scheduling various discussion & review meetings within team.
• Updated operational methods, tracked information and compiled data to improve efficiency.
• Increased branch asset under management (AUM) 4 times in 2 years by performing disbursement, ROI and sales data analysis yielding a profitable outcome.
• Managed disbursal process post sanction of loans including legal and technical valuation of property.

Pune, Maharashtra, India

Pune, Maharashtra, India

• Analyzed investment patterns & preferences of the salaried employees towards various tax saving schemes.
• Responsible for end to end filing of income tax return for individuals.
• Managed client interactions and requirements to suggest the best possible solutions.

Pune Area, India

• Performed automation and manual testing for Microsoft TFS Test-Commerce portal.
• Implemented Integration testing for different portals like Aux, TFS and Ibiza for creating VSOAccounts and billing portals to verify usage consumption.
• Handled prod deployment process; Headed complete modules from offshore team,documented test-cases and bug fixes.

Master Of Business Administration - Mba, Finance, General

Bachelor’S Degree, Information Technology, 7.32