Mayuri Meher Fernandes Email & Phone Number

Mumbai, Maharashtra

Developed & maintained strategic long-term relationships with high volume Clients (Local as well as International)Gathered client’s requirement specifications on service, technology and product and ensured on time deliveryCoordinated with multiple teams for the flawless execution of projectsPerformed functional testing, documentations and SLA reportingWorked closely with internal stakeholders across multiple domains to continually improve service levelsEstablish a reliable point of contact for every client to build a strong business relationship

Sydney, Australia

• Interacted with Local as well as International Clients in order to provide the best quality services• Resolved complex Client queries regarding company products & services and technically followed up on results• Executed and managed the organizations CRM and Vendor Managed processes using MS NAV ERP system• Analyzed Client requests to ensure optimum service delivery by coordinating with respective Stakeholders• Monitored several Sales metrics and created periodic reports, Balanced Scorecards to successfully meet KPIs• Liaised with Account managers to develop specific Sales Strategies in order to obtain better margins• Identified bottlenecks in the Sales Order Process and recommended Improvement measures

Mumbai

• Managed a regional portfolio of over 250 3rd Party Clients (B2B E-Commerce) across western zone• Led a team of Client Servicing executives to help understand and meet the client’s business requirements• Facilitate periodic review meetings with the clients to ensure effective service delivery• Operationally helped fulfill vendor’s shipment orders and resolve any Logistic issues• Verify customer Return claims and checked documentation for further validation• Provided technical and Analytical support to various departments to improve the quality in the S&OP process• Used mapping tools like ‘VISIO’ to analyze the sales channel processes and optimize the same • Successfully completed a Pickup Efficiency Improvement Project which mainly focused on creating a Heat Map of all Clients, thereby strategically categorizing them based on the products purchased, distance from the distribution centers and customers catered by them (Green Belt Project)

Mumbai Area, India

•Analyzed sales and worked on several new venture development projects •Ground sales analysis and reportingAccomplishments•Consistently achieved sales targets

Mumbai Area, India

•Preparing analytical reports for new construction projects•End to end follow ups for Requisition to Pay process using ERP

Mumbai, Maharashtra, India

Catered to daily client queries (phones & emails) and directed them to relevant stakeholdersLiaised with Pre/Post sales teams to ensure end to end Customer serviceMonitored daily Performance metrics and prepared periodic reports for Management.

Master'S Degree, Information Technology Project Management

Specialization in Management

Master Of Business Administration - Mba, Marketing, 8.06/10

Minors: Operations Management

Bachelor Of Engineering - Be, Information Technology, First Class