Mayur Ketkar Email & Phone Number

Melbourne, Victoria, Australia

- Provide specialised Azure technical expertise, guidance, and recommendations for Cloud services. - Be responsible for the design, implementation and support of Cloud based services running on Cloud Infrastructure and ensuring that they meet the business objectives and adhere to service level agreements (SLA). - Maintain a highly available, secure, scalable and robust infrastructure and deliver common access, security, integration and collaboration services. - Monitor, track and report on the status of the Cloud to ensure reliability, availability and quality metrics are in line with set standards. - Identify emerging technology solutions that reduce cost, increase efficiencies, enhance capabilities, reduce risk and improve security and support continuous improvement and delivery. - Identify risks and issues associated with technology deliverables and provide technical assurance, options and recommendations to facilitate remediation and mitigation strategies. - Align technology to business processes, roadmaps and organisational changes, ensuring that the technology supports these critical activities.

Melbourne, Australia

- Provide support to other internal teams, this will include application teams- Configure and manage Azure cloud infrastructure including SSO environment for enterprise applications such as DocuSign, Dynamics 365- Work on Azure Analytics and OMS Dashboards to monitor business critical IT systems- Manage Cisco switches and VLANs - Maintain Linux application servers including Postgres Database servers in production and development environment- Proactively monitor Servers and related Infrastructure including clusters and Hyper-v environment- Conduct a quarterly review of IT systems to maintain the security of infrastructure- Provide support on patching of critical infrastructure - Enterprise Backup administration- SAN disk arrays and fibre channel switch administration- Contribute to the design, documentation and build of mission-critical servers supporting customer applications- Analyze and troubleshoot production faults and determine the most effective course as a subject matter expert in an expedited manner- Assess risks and recommend risk minimization process and procedures- Act as the third level support and lead the technical response to incidents as required.- Diagnose and troubleshoot application and system issues, identify mitigating actions and work with vendors to achieve a satisfactory resolution.

Ringwood

- Identify business requirements and corresponding infrastructure solutions- Assess the full technology stack of services required including network, compute, storage, management and automation.- Provide Level 3 support to clients on various domains, including, but not restricted to, MS Exchange, O365 migration, VMware, Azure, SQL database servers etc. - Work within a team to improve client support processes- Analyze customers’ support needs and identify areas where the company can reduce support costs and offer improved service.- Identify opportunities to modify or upgrade products so that they effectively meet customers’ needs.- Address product related questions and technical challenges- conduct Cyber security audits- Educate clients on how existing and new product features and functionality work, and how it can contribute to their business growth

Melbourne, Australia

- Provides level 1/2 technical support for Microsoft Windows 10 and Apple Mac OSx (El Captain) operating environment- Provided support for windows server 2012 including active directory and file server

Pune, India

- Windows Server 2003/2008/2012 management.- Design and manage active directory, group policy- Configure, maintain and troubleshoot Exchange server- Manage VMware vSphere- Provide IT awareness training to the employees - Installing and managing Symantec Endpoint Security - Provide Level 2/3 help desk support for clients and users- Manage server backups - Provide support for Windows XP/vista/7/8, Mac Osx, Ubuntu- Deploy computers, printers, network peripherals as per requirement- Liaise with third party vendors for escalation- Manage help-desk ticket system

Pune Area, India

- Perform Windows system administration including server configuration, system setup and backup, software installation, patch upgrade, system monitoring and health checks.- Implement, support and maintain server infrastructure and Active Directory- Provide Level 2/3 support to end users.- Set up PCs, printers, peripherals and networking equipment- Interfaced with vendors, assisted with IT-related purchasing, and managed software licensing