• Founding member of the Protegrity India Leadership team, established the Documentation organization to offshore work and handle global deliveries.• Grew the Protegrity India Documentation team from scratch, hired 35+ people with diverse talents and experiences over 9.5 years, leading to rapid growth for Protegrity while overcoming various challenges of hiring for a startup in India.• Played the roles of Product Manager, Product Owner, Information Architect, Editor, and Scrum Master for the documentation of all Protegrity products.• Managed the Technical Writing team (Principals, Seniors, Technical Writers, Associates, Trainees, and DocOps Engineers).• Transitioned the Documentation organization from waterfall to Agile development methodologies.• Participated in various HR processes, such as, hiring, continuous performance management and feedback, career pathing, and employee recognition programs.• Established CI/CD pipelines to enhance automation and optimize builds.• Transformed monolithic and legacy Word-based deliverables to function and product-specific DITA/XML-based structured documentation.• Improved Quality and Readability through best practices, writing standards, style guides, and reviews.• Architected On-prem and Cloud documentation (for AWS, Azure, and GCP), including Installation and Configuration guides, Appliance guides, User guides, and API/UDF guides for Protegrity's products.

• Mentored the team on structured authoring, writing fundamentals, API documentation, FrameMaker, open-source graphic tools, and Diebold technical writing processes.• Kickstarted Hardware documentation, a niche area, to augment overseas illustrators.• Implemented open-source graphic tools.• Authored documentation for Diebold's products, worked onsite at Diebold, Canton, OH, USA.

• Mentored the team on Structured Authoring, XML fundamentals, NAS, and EMC technical writing processes.• Managed Team Connect, a forum for sharing knowledge and best practices.• Handled team reports, Quarterly Business Reviews, Client Satisfaction Ratings, and Project Audits.• Designed a Smartphone-based Induction program with a campus waypoint navigator.• Transformed legacy FrameMaker-based documentation to XML-based structured documentation.• Authored documentation for EMC's NAS products in a Content Management System, worked onsite at EMC, Boston, MA, USA.

• Managed a team of Technical Writers (Seniors, Technical Writers, Associates).• Supported performance management and guided professional development of the team through knowledge sharing, including XML fundamentals and HP technical writing processes.• Participated as a BA and BU to build an Online Review Tool, a tool for documentation reviews.• Authored documentation for HP All-in-One inkjet printers in a Content Management System, and Thomson NETg's eLearning products in their development tool, worked onsite at HP, San Diego, CA, USA.

• Digitized 60+ years of publications for accessibility and archival providing standalone and web interfaces.• Managed systems, networks, access and version control for users, and the message board.• Created easy to understand articles to familiarise users with computers.• Managed TCO, hardware, software, and vendors.