Mayurkumar Patel Email & Phone Number

Ahmedabad, Gj, In

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Bengaluru Area, India

Ahmedabad Area, India

ESG - Endpoint Security Group Member On Premise Endpoint Protection (On-Premise Enterprise security) SOPHOS for Virtual Environment (Vmware Esxi, Xen, Hyper-v, AWS) Intercept-X-Sophos Central Managed Ransomware Protection-Cloud Based Protection SOPHOS Central Endpoint protection (Windows, Linux)- Cloud Based Protection SOPHOS Central Server Protection (Windows)- Cloud Based Protection SOPHOS Central Managed Encryption- Cloud Based Protection SOPHOS Mobile… Show more ESG - Endpoint Security Group Member On Premise Endpoint Protection (On-Premise Enterprise security) SOPHOS for Virtual Environment (Vmware Esxi, Xen, Hyper-v, AWS) Intercept-X-Sophos Central Managed Ransomware Protection-Cloud Based Protection SOPHOS Central Endpoint protection (Windows, Linux)- Cloud Based Protection SOPHOS Central Server Protection (Windows)- Cloud Based Protection SOPHOS Central Managed Encryption- Cloud Based Protection SOPHOS Mobile Control- On-Prem+ Cloud Based  SOPHOS Phish Threat- Phishing Attack Simulator Program Consult with and develop relationships with in-house engineers and developers to promote creative solutions and improve customer satisfaction Point of contact for Escalated cases of endpoint protection. Connect with concern customer via email, voice call and remote session to discuss and troubleshoot issue on emergency basis. Participates and possibly leads conference calls with customers and 3rd party Teams/Vendors. Develop documentation and the Technical Support Knowledge Base to reduce troubleshooting time and drive faster issue resolution. Participate in new product releases and beta cycles to ensure information and training requirements are met to support new products. Interface with Sales, Services, Engineering, Product Management, and Support Management when necessary to prioritize customer requests. Define and track bugs for Development, and offer innovative ideas to improve product quality. Mentor, train, and help develop the skills of new Technical Support Engineers as well as peers. Show less

Ahmedabad Area, India

Ahmedabad Area, India

 Respond to customer cases in line with Service Level Agreements. Proactively identify and resolve potential problems in an effort to prevent them from occurring and improve the overall customer experience. Approach each case with a goal of ensuring products are performing at an optimal level by addressing any underlying or additional problems uncovered during each customer engagement. Diagnose reported problems or configuration issues and recommend possible solutions and drive… Show more  Respond to customer cases in line with Service Level Agreements. Proactively identify and resolve potential problems in an effort to prevent them from occurring and improve the overall customer experience. Approach each case with a goal of ensuring products are performing at an optimal level by addressing any underlying or additional problems uncovered during each customer engagement. Diagnose reported problems or configuration issues and recommend possible solutions and drive resolutions through to completion Research and duplicate difficult configuration, compatibility or product-defect issues and track results of investigations in appropriate systems Escalate to appropriate Product Development Team if no resolution can be found, or for bugs or customized solutions Constantly seeks to review and learn from each closed Engineering escalation, seeking to eliminate non-code escalations to Engineering Interact with Sales, Engineering and Product Management and participate in bug scrubs and project meetings to coordinate resolutions to customer-specific product issues and overall technical support trends Works with Quality Assurance teams to provide real world feedback and identify product bugs Participate in activities that are related to product development and feature request evaluations. Be the voice of the customer when discussing with Product Management and Product Development Perform other duties and projects as assigned. Show less

Ahmedabad Area, India

o Roles and responsibilities • As a Hardware & Networking Visiting Trainer• Trainer for CMC-Computer Training Institute in Ahmedabad• Provide Training to newly recruit trainee in CMC• Topics cover as part of training as below• Master In Computer Application• CompTIA A+ (Hardware)• CompTIA N+ (Networking)• RHCSA (Red-Hat System Administrator) (Red-hat Enterprise Linux Version 6.0)• CCNA (Cisco Certified Networking Associate)• MCITP (Microsoft Certified IT… Show more o Roles and responsibilities • As a Hardware & Networking Visiting Trainer• Trainer for CMC-Computer Training Institute in Ahmedabad• Provide Training to newly recruit trainee in CMC• Topics cover as part of training as below• Master In Computer Application• CompTIA A+ (Hardware)• CompTIA N+ (Networking)• RHCSA (Red-Hat System Administrator) (Red-hat Enterprise Linux Version 6.0)• CCNA (Cisco Certified Networking Associate)• MCITP (Microsoft Certified IT Professional Server Administrator)• Introduction Cloud Computing Show less

Ahmedabad Area, India

- Install, configure, operate, repair, maintain, troubleshoot, and diagnose PCs, servers, network hardware, network software, and other peripheral equipment.- Troubleshooting, repairing, and problem-solving and quickly respond with solutions to malfunctions, while making sure that the designated computers and network equipment stay functional.

Bachelor Of Engineering (Be), Computer Engineering

Diploma, Computer Engineering