I'm a passionate technical support specialist with 7+ years of experience resolving customer issues efficiently and delivering exceptional service. I'm constantly seeking ways to improve my skills and stay ahead of the curve in the ever-evolving tech industry. That's why I'm actively upskilling in Artificial Intelligence (AI) to understand and support the next generation of customer service solutions.My technical knowledge combined with my dedication to learning positions me to become a valuable asset for companies leveraging Customer Support to enhance their customer experience. I'm a strong communicator, adept at troubleshooting complex problems, and always eager to learn new things.I'm actively seeking opportunities to:Leverage my technical support expertise to assist customers with Customer Support.Learn and grow within a company at the forefront of AI integration in customer service.Contribute to a team environment that values innovation and continuous learning.Feel free to connect with me! I'm always open to discussing opportunities and insights in the intersection of Technical Support and Fresher Python/Software Developer.
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Senior Executive Support - QaIntech Dec 2022 - Jan 2024Gandhinagar, Gujarat, India- Taking ownership of the client issues raised through Incident Management system- Replicating or Checking in lower environment to see if issue caused due to any patch.- Collecting the logs and analyzing or scanning them for cause of issues.- Troubleshooting the issues and driving it to the resolutions or passing the issue to relevant team in case not able to resolve. -
Operations Support - L2 AnalystPmc Retail Sep 2020 - Dec 2022Vadodara, Gujarat, India- Taking ownership of the issues raised by the clients- Troubleshooting and driving it to the resolution- Attending calls from the end customer or third-party hardware engineers- Keeping track of the client issues and providing updates in calls/meetings arranged by client management. -
Technical Support Engineer(System Analyst)Stayinfront Sep 2016 - Apr 2020Infocity, Gandhinagar, Gujarat.- Keeping services up and running.- Managing systems and servers through AWS.- Troubleshooting for any issues raised for the system.- Monitoring systems to keep them up and running.- Performing server maintenance with latest software update.
Mayur Thakor Skills
Mayur Thakor Education Details
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Vpmp Polytechnic8.5 Spi
Frequently Asked Questions about Mayur Thakor
What is Mayur Thakor's role at the current company?
Mayur Thakor's current role is Looking for a New Opportunity I Immediate Joiner | Python Developer | Building Automation Solutions | Seeking Software Development Role | Problem-Solver | Former Technical Support Engineer | Open for Freelance work.
What schools did Mayur Thakor attend?
Mayur Thakor attended Vpmp Polytechnic.
What are some of Mayur Thakor's interests?
Mayur Thakor has interest in Listening Music, Play Pc Game, Internet Surfing, Health, Children, Researching About Technology And More, Education, Environment, Science And Technology, Human Rights.
What skills is Mayur Thakor known for?
Mayur Thakor has skills like Java, C++, Javascript, Sql, Linux, .net, Software Development, Programming, C#, Android Development, Eclipse, C.
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