Deliver personalized service over the phone to customers on banking products, accounts, and service inquiries in an effective and efficient manner.

Manning the helpdesk and ensure that all enquiries are attended and resolve complaints on time. Responsible for strategically allocation and dispatching of first level engineers in the field to service the machines.

Provide helpdesk support to banks for Cheque Truncation Systems and eGIRO systems.Attend customers’ requests and queries and resolve bank complaints.Check the bank’s reports and settlement figures to MAS before releasing them to the industry.

Provides excellent assistance for all incoming calls received from PALM customers in North America Resolves customer’s technical problems with their PALM devices and SBC internet usersPerform troubleshooting with email, and internet connectivity issues and assist with device setup