May Yang Email & Phone Number

Burlington, Ma, Us

Burlington, Massachusetts, United States

● Optimized access to outpatient care to improve clinical outcomes, create resourceful workflows, and improve patient satisfaction overall● Observed multiple surgical cases to gain in depth understanding of urological treatments● Assisted the Division of Urology to facilitate outpatient office visits by collaborating with schedulers to oversee proper patient bookings and provide patients with pre-visit education

● Managed and coordinated the timely integration of newsletters and yearly awardee information into the system, ensuring updates within a 2-4-week timeframe● Reviewed and analyzed incoming content for integration, providing feedback to ensure clarity and relevance for the target audience, supporting broader marketing objectives

East Lansing, Michigan, United States

● Designed an official website using WordPress that showcased student research into global slums and migrations.● Compiled and organized the research of 13 students to ensure quality and clarity for online access.● Increased engagement to facilitate faster and more efficient collaboration through proactive outreach and consistent updates, highlighting a customer-centric approach and excellent communication skills.● Refined website’s design to enhance user flow, resulting in more intuitive and seamless navigation

Ann Arbor, Michigan, United States

● Researching the positioning system of H. Neapolitanus to help expand current knowledge of spatial organization of cargoes that are essential for bacterial function for graduate paper.● Initiated and led independent research projects that are presented to management weekly to guide project direction.● Assisted in constructing plasmids in Geneious, assembly of plasmids through Gibson assembly, gene cloning, DNA insertion, DNA sequence verification, Plasmid transformation, Fluorescence Tagging, Bacterial Cell Growth, and Making bacterial growth media.

Okemos, Michigan, United States

● Trained extensively on topics of mental disorders in youths such as depression, ADHD, and Autism to better assist patients of the MSU pediatrics● Gathered feedback from families about their clinical experience to assist with treatment for mental disabilities● Conducted 42 follow-up interviews for children with positive behavioral health screens, utilizing empathy and clear communication to gather detailed information● Maintained clinic’s behavioral health database of more than 1000 patients

● Analyzed Chinese training videos, offering feedback in English to optimize content delivery and enhance audience comprehension