May Zelner, Mba Email & Phone Number

Boca Raton, Florida, Us

Develop content and curriculum for Modernizing Medicine’s Practice Management (PM) software. eLearning training and user certification used by external clients and for internal onboarding/employee refresher coursework. • Manage Project and produce PM Fundamentals and Core Training coursework for our ModMed University: Front Office, Practice Settings, Financials, Analytics. RCM, and ModMed ® Pay. • Create training programs and facilitate the delivery of the training for approximately 80 temporary employees trained on PM’s Front Office software. Completed within 6 months timeframe. • Collaborate with different departments to strategically determine training solutions for clients and employees.

Charged with the creation of eLearning to enhance existing training materials and integrate eLearning, quizzes, and videos into corporate Learning Management System. • Developed eLearning to improve call center agent response in the areas of active listening, message taking, phone etiquette, being empathetic, etc. • Created eLearning and simulations for new Salesforce implementation with the existing EPIC healthcare system plus new Softphone system. Training to transition from hard phones to soft phones was later used by other business units.

London, Gb

World’s largest security firm providing integrated security solutions, with largest revenue stream from North America division, headquartered in Jupiter, Florida. G4S has 610K employees worldwide and 60K North America. Managed training services and e-learning for G4S Secure Solutions USA's training arm, G4S North America Training Institute (NATI). Developed training programs, conducted training seminars, and wrote / edited publications supporting learning and development. Assisted Corporate and field management, supervisors, and security personnel with requests for training support and resources. Managed NATI’s and Corporate Human Resources’ ISO: 9001 - 2015, Quality Management System program and created e-learning programs for internal Learning Management System.• Assessed training needs and developed customized curriculum to support national and local clients.• Wrote HR and Training award applications - resulted in numerous wins for company and leadership: 1st half 2017 (4 wins), 2016 (9 wins), 2015 (10 wins), and 2014 (11 wins).• Internal Auditor and manager of ISO 9001 quality management process for HR/Safety/Training – provided continued external audits and annual certification of ISO 9001:2008 and one of the first upgrades to 2015 by ASQ auditor. •Created and facilitated Corporate Training programs: RSS, Cash 360, online Dale Carnegie Customer Service Trainer Certification, and Meet-n-Eats. Conducted AHA's CPR, First Aid and AED certification course.•Developed eLearning programs: Cash Matters eLearning program (Finance), HR Essentials Certification (HR), Missing Student (Campus Security), Training Webinar (Strategic Accounts).•Coordinated training programs facilitated by other departments: General Manager New Hire Orientation (Operations), Manager of Business Development New Hire Training (Sales), and Manager of Strategic Account New Hire Training (Strategic Accounts). •Managed G4Su learning management system and troubleshot end user concerns.

Managed new and existing client accounts: Conducted initial prospective client contact, virtual product demonstrations, implementation of software to customer's needs, customized curriculum development, and simulation software training and troubleshooting problems for end users. •Provided software training and analysis of data resulting in high client retention, increased sales and recognition of Capsim as market leader for business simulations in the academic arena. •Created processes for sales tours and training new clients. 5-person Call Center was developed to support increased user load due to increased client retention and new client contracts. •Developed user-friendly materials and videos which resulted in quick and easy end user implementation and decreased calls for to our call center support group. •Interacted with colleagues from a variety of departments, including software programmers, IT managers, accounting, call center and shipping staff maintaining high level of customer satisfaction. •Conducted training presentations using web-based technology. Participants were primarily Ph.D. business faculty and corporate trainers. •Managed accounts for educational institutions which included domestic and international universities, colleges, and high schools on use of business simulation. Majority of clients were US based; international institutions included Australia, India, China, Canada, United Arab Emirate and Mexico. •Provided web-based simulation support for corporate executives and middle level managers for Fortune 500 companies to mid-sized businesses. •Administered simulation for on-site training programs for Harvard MBA Business School, PriceWaterCoopers, Level 3, and Allstate Insurance. •Trained employees and clients on business simulation software; training focused on Strategic Management, Human Resources, Finance, Marketing, and Research and Development. •Recruited & onboarded new hires for call center support group.

M.B.A, Human Resources

Bachelor Of Science (B.S.), Psychology