May Zelner, Mba Email & Phone Number

Boca Raton, Florida, US

• Develop content and curriculum for Modernizing Medicine’s Practice Management (PM) software. eLearning training and user certification used by external clients and for internal onboarding/employee refresher coursework.
• Manage Project and produce PM Fundamentals and Core Training coursework for our ModMed University: Front Office, Practice Settings, Financials, Analytics. RCM, and ModMed ® Pay.
• Create training programs and facilitate the delivery of the training for approximately 80 temporary employees trained on PM’s Front Office software. Completed within 6 months timeframe.
• Collaborate with different departments to strategically determine training solutions for clients and employees.

• Charged with the creation of eLearning to enhance existing training materials and integrate eLearning, quizzes, and videos into corporate Learning Management System.
• Developed eLearning to improve call center agent response in the areas of active listening, message taking, phone etiquette, being empathetic, etc.
• Created eLearning and simulations for new Salesforce implementation with the existing EPIC healthcare system plus new Softphone system. Training to transition from hard phones to soft phones was later used by other.

London, GB

• World’s largest security firm providing integrated security solutions, with largest revenue stream from North America division, headquartered in Jupiter, Florida. G4S has 610K employees worldwide and 60K North America..
• Assessed training needs and developed customized curriculum to support national and local clients.
• Wrote HR and Training award applications - resulted in numerous wins for company and leadership: 1st half 2017 (4 wins), 2016 (9 wins), 2015 (10 wins), and 2014 (11 wins).
• Internal Auditor and manager of ISO 9001 quality management process for HR/Safety/Training – provided continued external audits and annual certification of ISO 9001:2008 and one of the first upgrades to 2015 by ASQ.
• Created and facilitated Corporate Training programs: RSS, Cash 360, online Dale Carnegie Customer Service Trainer Certification, and Meet-n-Eats. Conducted AHA's CPR, First Aid and AED certification course.
• Developed eLearning programs: Cash Matters eLearning program (Finance), HR Essentials Certification (HR), Missing Student (Campus Security), Training Webinar (Strategic Accounts).

• Managed new and existing client accounts: Conducted initial prospective client contact, virtual product demonstrations, implementation of software to customer's needs, customized curriculum development, and simulation.
• Provided software training and analysis of data resulting in high client retention, increased sales and recognition of Capsim as market leader for business simulations in the academic arena.
• Created processes for sales tours and training new clients. 5-person Call Center was developed to support increased user load due to increased client retention and new client contracts.
• Developed user-friendly materials and videos which resulted in quick and easy end user implementation and decreased calls for to our call center support group.
• Interacted with colleagues from a variety of departments, including software programmers, IT managers, accounting, call center and shipping staff maintaining high level of customer satisfaction.
• Conducted training presentations using web-based technology. Participants were primarily Ph.D. business faculty and corporate trainers.

M.B.A, Human Resources

Bachelor Of Science (B.S.), Psychology