* Overseeing daily business operations and developing strategic plans for optimized productivity* Overseeing daily business operations, reviewing and improving organizational effectiveness by developing processes, establishing a highly motivated work environment.* Creating and managing budgets, Improving revenue and seeking out opportunities for expansion and growth by developing new business relationships* Training managers and staff by provide guidance and feedback to help strengthen specific knowledge/skill areas* Delegating responsibilities to the best employees to perform them while enforcing all policies, procedures, standards, specifications, guidelines, training programs, and cultural values* Resolving internal staff conflicts efficiently and to the mutual benefit of those involved

• Acting as a liaison between my organization and its strategic clients such as Emaar, Dubai World Trade Center, Landmark Group, the American University of Dubai and more. • Contributing by expanding client database, maintaining a positive relation with the company’s most strategic clients, attaining assigned quotas, and ensuring customer satisfaction. • Emphasizing leadership, strategic planning, analytical thinking, effective communication and networking abilities, and teamwork.• Exhibiting high-profile account management experience by knowing the ins and outs of managing high-profile cases and all the complications that might be involved during or after project life cycle.• Establishing productive, professional relationships with key personnel in assigned customer accounts by using in-depth knowledge of technologies and solutions offered.• Maintaining account performance objectives and customers’ expectations, to meet assigned targets for profitable sales volume and strategic objectives in assigned accounts.• Proactively assessing, clarifying, and validating customer needs on an ongoing basis in order to best address their business growth needs.

• Managed technically diverse teams of engineers for successful project delivery of Multi Millon Dirham ICT infrastructure projects.• Managed Professional Services Delivery of AED 13 Million SLA Annual Revenue for networking and telephony business units.• Developed and manged multi functional specialised teams in Telecom, Video Conferencing, Networking & Security.• Provided engineering and presales support, which included designing, building, and testing of highly resilient and scalable solution.• Managed presales of top of the line global networking and security brands like Avaya, HPE, Fortinet, Juniper, Aruba, Ruckus & Huawei.• Ensured continued mentoring and professional development of future leaders for ICT Technical Services & Technical Operations.• Supported Business Development - primarily drafting technical responses in proposals.• Led Interdisciplinary team coordination and leadership while supporting products and services development.

• Collaborate with cross-discipline teams such as sales, pre-sales and projects to create winning ICT infrastructure designs.• Managed networking division of MDS PACC to deliver the most strategic and complex projects.• Designed, simulated, build, and tested ICT solutions to meet the customer budget and address business needs.• Designed complex system integrations for ICT Infrastructures to seamlessly deliver complex business goals and objectives.• Specified, evaluated, defined, and deployed SoPs for better team performance to enhance customer service experience.

• Possessed in-depth understanding Huawei UC&C product portfolio • Presented Huawei UC&C BU as brand ambassador for Huawei UC&C product portfolio.• Acted as 2nd line product support to Account PSEs in country • Acted as in-country product technical owner for Huawei UC&C product portfolio.• Delivered training & coaching to 1st line Account PSE to support major projects in the Middle East region.• Conducted competitive technical analysis on an ongoing basis to consolidate market requirements to feedback to the Huawei HQ in China.• Played active role in channel partner enablement in the Middle East region• Acted as a media spokesperson of UC&C Business Unit• Presented UC&C Business Unit as brand ambassador in the Middle East region• Published UC&C Multimedia white paper with IDC : http://www.huawei.com/minisite/whitepapers/ucc/idc-iview-huawei-ucc.html• Published UC&C Newsletter with ITP ME: http://www.itp.net/newsletters/huawei/nl_uc_jan2012.php• Contributed in TP3016 Middle East launch GITEX2011: http://www.itp.net/586860-huawei-launches-telepresence-20?tab=videos o http://www.itp.net/586606-huawei-launches-telepresence-20

• Establishing and implementing training processes and strategies for all technical personnel• Analyzing, planing and developing requirements and standards regarding scheduled projects• Assigning and overseeing the daily tasks of technical personnel while ensuring all subordinates are actively working toward established milestones• Holding regular technical team meetings to determine progress and address any questions or challenges regarding projects• Determining and defining clear deliverables, roles and responsibilities for the rpojevt team required for specific projects or initiatives• Recruiting and training exceptional employees to fulfill posted positions within the technical department• Managing and contributing to the design, implementation and administration of IT infrastructure projects (LAN/WAN/Security/WLAN/Structured Cabling/Telephony/Systems), overseeing all related project execution, capacity planning and designing (HLD & LLD) functions in coordination with relevant team leaders and subject experts.Major Recent Projects Managed after Successful Pre-Sales:• Burj Khalifa Tower & Armani Hotel (AVAYA/Nortel Converged Network/IP Telephony/Layered Security/Link Load Balancing)• AXA Gulf Insurance (New Data Centre Built using CISCO VSS, CISCO ASA, Checkpoint Firewall, IronPort web proxy/Anti Spam, HP Servers with Virtual Connect)• Emaar Data Centre (Migration of Data Centre from CISCO to Avaya/NORTEL: (Core-ERS8600, Access Distribution-ERS8300, Server Distribution-ERS8300 and Server Switches-ERS5600) • RTA New head Quarter (AVAYA/Nortel at the Core and Edge of the Network, AVAYA/Nortel WLAN, LEVITON Structured Cabling)• Qasr Al Sarab Desert Resort by Anantara – Abu Dhabi (AVAYA/Nortel at the Core and Edge of the Network, AVAYA/Nortel WLAN, AVAYA/Nortel IP Telephony)• Ritz Carlton DIFC (HP at the Core and Edge of the Network, Aruba WLAN, AVAYA/Nortel IP Telephony)Land Mark Group (Aruba WLAN)

• Overall supervision of all data networking (Nortel, Aruba, HP, Juniper) projects • Provide high-level and low level design to project engineers working on multiple projects for smooth implementations• Create complete project plan and documentation including handover documents for project sign off.• Sales engineering for data networking projects (Nortel, Aruba, HP, Juniper)Major Projects Supervised:• DIFC-Dubai International Financial Center (Dubai): Replacement of CISCO wireless with Aruba Wireless solution with integrated identity based firewall and intrusion prevention• Dubai Investment Group (Dubai): Complete network and security infrastructure migration from existing CISCO infrastructure to new Nortel infrastructure. (Two Nortel VPN routers 1750) (Nortel TPS 2150) (Active-Backup pair of Alteon 2216 Application Switches) (Nortel ERS 8310) (Nortel NSNA 4050) (Nortel WSS 2361)• Dubai Capital Group (Dubai): Complete new network and security infrastructure. (Stateful firewall as first layer of security) (Redundant VPN user tunnels) (Nortel TPS 2150) (WAN link load balancing) (Nortel ERS 8310) (Nortel WSS 2361)

• Design, Configure and Implement LAN/WAN/Security/WLAN networks• Coordinate Network Projects with team members, management & customers.• Create Statement-of-Work Documents and Microsoft Project “Time-Lines”.Major Projects Implemented:• Fortune Super Equity (Dubai): Highly secure and redundant (No single point of failure) network and security infrastructure with four-subnet firewall load balancing. (Three Nortel VPN routers 1100) (WAN link load balancing) (DMZ sever load balancing) (Symantec intelligence protection) (Active-Backup pair of Alteon 2424-SSL Application Switches) (Nortel TPS 2150) (two Juniper SSG 520s load balanced using Active-Backup pair of Alteon 2424-SSL)(Nortel ERS 8310) (Nortel ERS 5520-PWR)• Mohammed Al Mojal Group (Dubai): LAN, WLAN, WAN and wireless solution implemented to cater data, voice, VoIP, VoWIP, and video traffic with dual active-active 10 Gig uplinks, (Nortel VPN routers 1750) (DMZ sever load balancing) (Active-Backup pair of Alteon 2424-SSL Application Switches) (Nortel TPS 2150) (Nortel ERS 8310) (Nortel ERS 5520-PWR)(two WSS 2380 in load sharing mode) (Nortel TPS 2050)• Union Properties (Dubai): Highly secure and redundant (No single point of failure) network and security infrastructure with four-subnet firewall load balancing. (Stateful firewall as first layer of security) (Redundant VPN user tunnels) (Three Nortel VPN routers 1100) (WAN link load balancing) (DMZ sever load balancing) ( bandwidth management) ( Link optimization) (Symantec intelligence) (Active-Backup pair of Alteon 2424-SSL Application Switches) (Nortel TPS 2150) (Second layer of Firewall; two Check Point firewall load balanced using Active-Backup pair of Alteon 2424-SSL) (Nortel ERS 8610) (Nortel ERS 5520-PWR)

Responsibilities included installation, commissioning and provisioning of data and converged networks and project coordination. To prepare and present technical proposals and multimedia presentations to the prospective customers with sales team for technical solution selling.

Responsibilities included Managing technical staff, preparing IT proposals (PC-I Forms), preparing comparative statements after tender opening, supervising vendors during installations, commissioning and provisioning of data equipment in various projects:• Wide Are Networking (Wireless) of three sites • Local Area Networking of the premises of DC Office. • Scanning of Registries, BOT Project • Scanning of Revenue Record, BOR’s project • Local Area (Fiber Optic) Networking of S&GAD Department of Civil Secretariat.