Muhammad Azeem Email & Phone Number

Lahore, Pk

Ottawa, Ontario, Canada

• Technical Support over Phone Calls, Chat and Email.• Active Directory Administration/Support• Microsoft Teams Administration/Support• Microsoft Office 365 Administration/Support• SharePoint Administration/Support• Online Exchange Administration/SupportTools:• Connect Wise Manage for Ticketing• Connect Wise Access/Control • Connect Wise Agent/ScreenConnect• Connect Wise Automate / Lab Tech• Azure VDI• Forti Client, Sonicall VPN, L2TP

• Strong oral and written communication skills that help develop better working relationships across business and technology groups.• Manage IT physical and virtual infrastructure for all clients.• Microsoft Office 365 migration and management• Manage, maintain, and optimize hardware performance.• Implement security patches in all servers and other applications.• Manage storage area network for clients whereas applicable.• Managed day to day server health checks, setting metrics and threshold for server monitoring.• Manage and maintain access rights and file server security.• Monitoring and troubleshooting of server related issues• Gather client requirements, assess, and design system architecture/solutions as per requirements.• Plan for necessary hardware and software upgrades to support system growth. • Configuration of Active directory, DHCP, DNS, Terminal Servers etc.• Office 365 Administration• Installation and configuration of Veeam Backup and Replication• Ensure data is backed up properly, backup jobs are running, and perform backup testing and restore operations as needed• Monitoring of Backup jobs and troubleshooting backup failure issues• In-place upgrade of Microsoft Servers• Responding to clients IT support requests through ConnectWise ticketing system• Trendmicro management for our MSP/Non-MSP clients• Write step-by-step guides for documentation and troubleshooting.• Coordinate closely with the helpdesk team to ensure compliance with SLAs and support policies and procedures

Lahore, Punjab, Pakistan

• Managing and deploying corporate vise network and systems installations and deployments• Configured and maintaining Mikrotek Router• Fully responsible for deploying and managing server infrastructure.• Managing Sandery based Wireless Controller with Access points.• Configured and maintained Koha Library server.• Looking after the ERP system of ORACLE• Managing G suit organization wide• Maintained Working of around 370 CCTV camera’s infrastructure• Managing and monitoring of backups, and working on disaster recovery

Lahore, Pakistan

• Ensure adequate antivirus protection & solutions are maintained and updated.• Maintenance & management of the Critical Windows based Server Environment and perform internal security audit to critical servers • Recommending IT equipment’s to the purchase department. • Managing Ubuntu based 18.0 Server squid proxy environment.• Print Manager Plus 9.0: Proposed and successfully implemented in production.• Implemented WSUS for server patch management for windows servers.• Manage and migrate the critical servers from 2008 to Windows Server2016 R2• ADDS Server, File Storage and Backup server

Lahore, Pakistan

• Active Directory DC, DHCP, DNS Group Policy etc. management • PandaDefence360 firewall monitoring, logs monitoring, and creating firewall rules.• Deployment of RetailPro software server with backup restore functionalities.• Unifi AP controller configuration and management• NAS drive deployment and maintenance for data share • Patched all servers and secure them against Ransomware attacks.• Implemented Windows Deployment Services (WDS) • Managing Exchange 2010• Delegated on organization's behalf and between 3. party vendor hardware support• Perform network diagnostic using ping, tcpdump, tracerouter, nslookup/dig, rpcinfo• Provided 24/7 on call technical operational support for debugging and resolving issues.• A team player with ability to take lead, encouraging communication and holding myself accountable based off my performance.• Prioritize, evaluate and plan accordingly to internal management facing customer demands and needs.

Lahore, Pakistan

• SIP Phones Installation & Maintenance• Providing software level support for ViciDial and Cisco IP Communicator• Data center Management & Maintenance• Very confident with DHCP, NFS, DNS, LAMP stacking on Linux infrastructure systems• Good understanding of network concepts and protocols, such as TCP/IP• Installation, configuration and management of local switches and router

Master’S Degree, Computer Science

Activities and Societies: Network Security: RSA, AES and DES Algorithms implementation and analysis. Artificial Intelligence: Research.

Bachelor’S Degree, Information Technology

Activities and Societies: Final Year Project: Point of Sale Project (PHP, MySQL, JavaScript, J Query, CSS, HTML) Servers Configuration.