Mazen Farouk Email & Phone Number

Cairo, Cairo Governorate, Eg

Cairo, Egypt

As a Senior HR at ADI Microfinance, -a subsidiary of ADIB- , I ensure compliance with employment laws and regulations while fostering a positive work culture and employee engagement. I have successfully recruited and on boarded candidates for various positions, supported the implementation of a new performance management system, contributed to the design and delivery of multiple Policies. I am also involved in managing compensation & benefits scheme , employee relations issues.I am committed to continuous learning and improvement, and I am excited to connect with like-minded professionals and explore new opportunities within the HR field.

Qesm El Zamalek, Cairo, Egypt

Qesm 1St Nasser City, Cairo, Egypt

Egypt

Maintaining a positive, empathetic and professional attitude toward customers at alltimes.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments and complaints.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Ensure customer satisfaction and provide professional customer supportCommunicating andCoordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.

Cairo, Egypt

-Assisting with day to day operations of the HR functions and duties.-Compiling and updating employee records (hard and soft copies).-Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc).-recruitment :source candidates then preform phone and face to face interviews and update database.-Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training)

Associate'S Degree, Human Resources Management And Services, Excellent

-Perform professional employee testing and selection. -Apply job evaluations to determine compensations and benefits. -Address employee.

Faculty Of Agriculture, Biotechnology And Genetic Engineering, Graduated