Mazen Aljasser Mba

Mazen Aljasser Mba Email and Phone Number

Marketing & Customer Experience Professional @ Saudi Made - صُنع في السعودية
Mazen Aljasser Mba's Location
Riyadh, Saudi Arabia, Saudi Arabia
Mazen Aljasser Mba's Contact Details

Mazen Aljasser Mba work email

Mazen Aljasser Mba personal email

n/a
About Mazen Aljasser Mba

A seasoned marketing and service experience management professional with extensive experience in multi-cultural environments that successfully delivered value in developing marketing mix and customer experience resulting in higher sales, profitability, and market shares. Having engineering degree from King Fahd University of Petroleum & Minerals complemented with MBA degree from Alfaisal University and niche and diversified experience fast-tracked me to go to new levels of delivery.Worked with global brands like Toyota, Lexus, McDonald's, ASTD, Al-Rajhi Bank, and currently with "Saudi Export Development Authority". During my terms with these companies, my primary role was to lead various marketing, communications, and customer experience functions. This included strategy and execution, business modeling, brand management, product management, customer experience management, Customer Care, PR, CSR, and events management.As a learner, and in addition to reading books and articles, I had the chance to attend more than 35 training programs locally and internationally in the fields of strategy and execution, leadership, business planning, entrepreneurship, project management, change management, creative thinking, communication, negotiation, and other management and leadership skills.Enjoys strategic thinking yet possess analytical skills. A structured and organized professional who works well under pressure and very focused on delivering results with minimum supervision. My experience helped me groom my communication, and interpersonal skills.

Mazen Aljasser Mba's Current Company Details
Saudi Made - صُنع في السعودية

Saudi Made - صُنع في السعودية

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Marketing & Customer Experience Professional
Mazen Aljasser Mba Work Experience Details
  • Saudi Made - صُنع في السعودية
    Initiative Leader Of "Made In Saudi" Program
    Saudi Made - صُنع في السعودية Jan 2020 - Present
    The Made in Saudi program is a nation branding initiative that was launched under the patronage of HRH Prince Mohammed bin Salman, Crown Prince. The program is led by "Saudi Exports" authority and aims to help local businesses grow, by encouraging local consumers to buy more locally made products, and by helping businesses increase their exports to priority markets.
  • Saudi Exports
    Director General, Marketing And Corporate Communications
    Saudi Exports Mar 2017 - Present
    Riyadh, Olaya District- King Fahad Road, Sa
    The Saudi Export Development Authority “SAUDI EXPORTS” is a government authority that seeks to develop Saudi non-oil exports.
  • Alrajhi Bank
    Head Of Customer Experience Group
    Alrajhi Bank Jun 2013 - Jan 2017
    Riyadh, Riyadh Province, Sa
    Uplifting service levels and customer satisfaction by managing and improving moments of truth and touch-points.Monitoring and reporting on operational and experiential service levels that affects customer experience across all channels.Overseeing Customer Care strategy, and monitoring of complaints trends and resolution performance.Identifying key service issues and heatmap and engaging with respective business units to facilitate root cause analysis and drive service change programs.Promoting service culture through internal awareness programs.
  • Riyadh Valley Company
    General Manager, Marketing & Communication
    Riyadh Valley Company Dec 2010 - Jun 2013
    Riyadh, Sa
    Riyadh Valley Company is one of Saudi Arabia's mega initiatives to support the adoption of innovation culture, foster entrepreneurship, leverage the kingdom's research capabilities and mobilize, engage and oversight investments in knowledge-based sectors. Key achievements:Contributed to developing the organization business modelKey member in crafting the organizational strategyEstablished Riyadh Valley’s corporate identityPositioned Riyadh Valley to deliver its value proposition within the knowledge economy ecosystemLed the development of communication and media strategyDesigned basic customer journeys for organizational servicesFostered deal flow of quality investment opportunitiesLaunched 12 startup portfolio companiesDeveloped a network of allies and collaboration partnersReached target audience through series of workshops, exhibitions, competitions, and sponsorships
  • Association For Talent Development (Atd)
    Director Of International Partnership
    Association For Talent Development (Atd) Aug 2009 - Nov 2010
    Alexandria, Va, Us
    Launched and oversaw the programs, events, and publications of ASTD (American Society for Training & Development) in Saudi Arabia. The role included developing key local alliances and collaboration network, and developing partnership agreements with HRDF, IOB, and RCCI among others.
  • Riyadh International Catering Corp. (Mcdonald'S)
    Director Of Marketing & Communications
    Riyadh International Catering Corp. (Mcdonald'S) Mar 2008 - Jun 2009
    Hitteen, Exit 2, Riyadh, Sa
    Directed and oversaw McDonalds’s Marketing & Communications functions. The role included the development and execution of strategies and tactics related to Product Introduction, Pricing, Brand Building, Advertising, Promotions, Research, Media, PR, Brand Experience, Customer Relationship Management, and Local Store Marketing activities.
  • Lexus
    General Manager, Marketing
    Lexus Nov 2004 - Mar 2008
    Oversaw and directed the marketing functions of Lexus Saudi Arabia.Drove the consensus building of “The Lexus Experience” new brand and service strategy, and carried internal communication and coaching programs, and external branding campaigns to cascade the “Time & Moments” new brand promise.Led the Product Planning, Research, Pricing, Advertising, PR, and in-store marketing functions, and organized mega launch events for new generations of Lexus models with consistent achievements of Sales and Profit targets with double-digits growth ratios.Designed a standard operating procedure (SOP) to successfully launch any new car model in the market. This SOP Manual was selected by Toyota company as a global best-practice.
  • Toyota Saudi Arabia
    Marketing And Business Development Manager
    Toyota Saudi Arabia Jan 2003 - Oct 2004
    Toyota City, Aichi Prefecture, Jp
    Innovated joint-promotions, sales promotions, and in-store marketing concepts and carried their execution.Set Sales Targets and Incentive Schemes.Introduced the “Part-Time salesmen program” and “Direct Sales branch”.6 Sigma Green-Belt project manager for “Alternative Financing Program”.Designed standard operating procedures (SOPs) to enhance some critical business operations.Developed Business Monitoring dashboard and Executive Summary reports.
  • Abdul Latif Jameel
    Business Analyst
    Abdul Latif Jameel Sep 2001 - Dec 2002
    Global, Oo

Mazen Aljasser Mba Skills

Advertising Marketing Communications Marketing Management Marketing Strategy Brand Management Crm Market Planning Marketing Marketing Research Public Relations Brand Development Customer Insight Strategic Planning Customer Experience Service Improvement Team Management Leadership Business Development Strategy Customer Relationship Management

Mazen Aljasser Mba Education Details

  • King Fahd University Of Petroleum & Minerals - Kfupm
    King Fahd University Of Petroleum & Minerals - Kfupm
    Computer Engineering
  • Babson College
    Babson College
    Entrepreneurship Program
  • The Boeing Center
    The Boeing Center
    Saudi Emerging Leaders Program
  • Alfaisal University
    Alfaisal University
    Mba - Master Of Business Administration
  • Jönköping University
    Jönköping University
    Fellowship In Entrepreneurship
  • Columbia Business School
    Columbia Business School
    Persuasive Leadership

Frequently Asked Questions about Mazen Aljasser Mba

What company does Mazen Aljasser Mba work for?

Mazen Aljasser Mba works for Saudi Made - صُنع في السعودية

What is Mazen Aljasser Mba's role at the current company?

Mazen Aljasser Mba's current role is Marketing & Customer Experience Professional.

What is Mazen Aljasser Mba's email address?

Mazen Aljasser Mba's email address is ma****@****orts.sa

What schools did Mazen Aljasser Mba attend?

Mazen Aljasser Mba attended King Fahd University Of Petroleum & Minerals - Kfupm, Babson College, The Boeing Center, Alfaisal University, Jönköping University, Columbia Business School.

What skills is Mazen Aljasser Mba known for?

Mazen Aljasser Mba has skills like Advertising, Marketing Communications, Marketing Management, Marketing Strategy, Brand Management, Crm, Market Planning, Marketing, Marketing Research, Public Relations, Brand Development, Customer Insight.

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