Mazen Mohamed

Mazen Mohamed Email and Phone Number

Travel Agent @ Concentrix
Egypt
Mazen Mohamed's Location
Cairo, Egypt, Egypt
About Mazen Mohamed

As a Media Buying Specialist, I help businesses scale by crafting data-driven, high-converting Facebook and Instagram ad campaigns. With a passion for digital marketing, I’ve successfully managed campaigns, My focus is on optimizing ad spend and driving tangible results that help businesses grow.Before transitioning into media buying, I Developed my skills in customer service, sales, and client relations through roles at companies such as Teleperformance, Raya CX, and Vodafone. In these roles, I learned the importance of delivering exceptional service, managing client needs, and solving problems quickly — skills that translate directly into my ability to understand client objectives and ensure their marketing campaigns succeed.For over a year at Teleperformance, I worked as a Travel Advisor, offering expert travel advice, booking complex travel services, and delivering top-notch customer support. My ability to manage client requests and tailor services to meet their needs has strengthened my approach to handling clients in the digital marketing space.My experience as a Sales and Service Specialist at Raya CX and a Customer Service Representative at Vodafone provided me with invaluable communication and problem-solving skills, which now help me effectively communicate with clients and adjust campaigns in real-time to achieve optimal results.Let’s connect and discuss how I can help your business achieve outstanding growth through targeted ad campaigns and personalized client service.

Mazen Mohamed's Current Company Details
Concentrix

Concentrix

View
Travel Agent
Egypt
Website:
concentrix.com
Employees:
174924
Mazen Mohamed Work Experience Details
  • Concentrix
    Travel Agent
    Concentrix
    Egypt
  • Dyninno Group
    Travel Sales Consultant
    Dyninno Group Oct 2024 - Present
    Cairo, Egypt
    Customer Consultation: Engage with clients to understand their travel needs, preferences, budget, and goals, offering tailored travel options that best suit their requirements.Booking and Ticketing: Handle flight, hotel, and transportation bookings; issue tickets; and ensure all travel details comply with client expectations and travel regulations.Upselling and Cross-Selling: Identify and promote additional services such as travel insurance, tours, upgrades, and loyalty programs to enhance customer experience and maximize revenue.Customer Service and Support: Provide exceptional customer service by promptly addressing inquiries, resolving issues, and offering support before, during, and after trips, including assistance with itinerary changes or emergencies.Using Global Distribution Systems (GDS): Utilize GDS platforms (e.g., Amadeus, Apollo, Sabre) to manage reservations, check availability, and ensure ticketing accuracy.Product Knowledge: Stay informed about travel destinations, current offers, and industry trends to give clients up-to-date information and advice.Administrative Tasks: Maintain accurate records, process payments, and complete end-of-day sales reports, ensuring all transactions are well-documented and balanced.Compliance and Documentation: Ensure all bookings adhere to airline policies, travel regulations, and documentation requirements, including passport and visa information, health requirements, and travel advisories.
  • Freelance
    Freelance Media Buyer
    Freelance Sep 2024 - Oct 2024
    Cairo, Egypt
  • Teleperformance
    Travel Advisor
    Teleperformance Feb 2024 - Aug 2024
    Cairo, Egypt
    -Providing Expert Travel Advice: Offering comprehensive travel advice to clients, including destination information, travel itineraries, accommodation options, transportation choices, and activity recommendations based on their preferences, budget, and travel goals.-Booking and Arranging Travel Services: Assisting clients in booking flights, accommodations, transportation, tours, and other travel-related services. Ensuring all bookings meet the clients' needs and preferences, and handling any changes or adjustments to travel plans as necessary.-Customer Service and Support: Delivering exceptional customer service by promptly responding to inquiries, addressing concerns, and resolving any issues that may arise before, during, or after the trip. Providing ongoing support to clients throughout their travels, including assistance with emergencies, changes in itinerary, or unforeseen circumstances.
  • Teleperformance
    Sales And Service Specialist
    Teleperformance Sep 2023 - Feb 2024
    Cairo, Egypt
  • Raya Cx
    Account Advisor (Mnhd)
    Raya Cx Feb 2022 - Aug 2023
    Cairo, Egypt
    Responsibilities:1. Respond promptly and professionally to customer inquiries via phone, email, 2. Address customer complaints, concerns, and requests in a courteous and empathetic manner.3. Provide accurate and detailed information about products, services, and company policies.4. Process orders, ensuring timely resolution and customer satisfaction.5. Assist customers with troubleshooting technical issues and guide them through the necessary steps for resolution.6. Collaborate with other departments to resolve complex customer issues and escalate problems as necessary.7. Maintain accurate records of customer interactions, transactions, and inquiries using CRM software.8. Identify and implement opportunities for process improvements to enhance customer service efficiency and effectiveness.9. Stay up-to-date with product knowledge, company policies, and industry trends to provide accurate and relevant information to customers.10. Follow up with customers to ensure their questions or concerns are fully addressed and resolved.
  • Vodafone
    Customer Service Representative
    Vodafone Sep 2021 - Dec 2021
    Cairo, Egypt

Mazen Mohamed Education Details

Frequently Asked Questions about Mazen Mohamed

What company does Mazen Mohamed work for?

Mazen Mohamed works for Concentrix

What is Mazen Mohamed's role at the current company?

Mazen Mohamed's current role is Travel Agent.

What schools did Mazen Mohamed attend?

Mazen Mohamed attended Ain Shams University.

Who are Mazen Mohamed's colleagues?

Mazen Mohamed's colleagues are Amanda Maceno, Mohamed Yassine B., Rounak Debnath, Sagar Kumar Panda, Selin Süer, Nilima Barik, Saurabh Gupta.

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