Mazen Ghalayini Email and Phone Number
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I am a senior executive and board member with significant experience leading in private equity backed environments, with a proven ability to incubate, turnaround, and grow businesses both organically (30% CAGR) and inorganically (exceeding investment thesis IRR). My superpowers are strategic planning and execution, operational expertise, client excellence, and building high performing leadership teams and loveable cultures.I’m a seasoned operator of Technology and Customer Experience teams, with a track record of growing capabilities in Customer Experience Strategy & Design, Digital Custom Products, Platforms, Data & Analytics, Artificial Intelligence (AI), Cloud, and Cyber.My top skills include Executive Leadership, Mergers & Acquisitions (M&A), Turnaround Management, Business Development, Go To Market Strategy and Execution, P&L Growth & Management (including EBITDA optimization), Business Operations, Strategic Planning, and Leadership Development, in addition to Board of Directors experience.I have decades of experience consulting clients about their most pressing business & technology issues across various industries, including Financial Services (Private Equity, Banking, and Insurance), High Tech & Software, Healthcare, Utilities, and Consumer & Industrial Products.I’m honored to have received Consulting Magazine's Top 25 Consultants Award for Excellence in Leadership. Personally, I’m passionate about giving back to the community, supporting and empowering adults with disabilities through my board service with Ray Graham Association. And, lastly, I am very grateful to have gained a global and diverse perspective through my travels to over 40 countries.
West Monroe
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Managing Partner And Board MemberWest Monroe 2019 - PresentChicago, Illinois, UsWest Monroe is a private equity backed global business & technology consulting firm, $700M in revenue and ~2,000 employeesResponsibilities:• Lead operations of $250M Technology & Customer Experience practice P&L with 650+ people, and ~35 partners• Serve on Board of Directors and as Audit Committee Chair• Develop and execute practice strategy• Establish and deliver on growth plans (revenue, profitability & people)• Identify acquisition targets, facilitate diligence, manage pre-and post-close integration activities• Cultivate culture of excellence• Serve as Executive Sponsor of Women’s Leadership Network ERGOutcomes:• Consolidated three internal technology practices into one $250M P&L, reducing operating costs and accelerating growth• Created combined custom software team ($125M revenue) of four different entities (included two $100M simultaneous acquisitions); Acquisitions exceeded investment thesis IRR• Helped define digital products strategy for firm, including successful acquisition and integration of digital product studio which achieved 120% of its forecasted acquisition metrics• Board member during evaluation and selection of multi-billion-dollar financial investor transaction with MSD Partners that returned more than 3x MOIC to shareholders***Technology & Customer Experience team of 650+ employees that includes customer experience strategy & design, digital custom products - design and build, platforms, data, analytics, artificial intelligence (AI), cloud & cyber.
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Senior PartnerWest Monroe 2016 - 2019Chicago, Illinois, UsResponsibilities:• Practice Leadership, including P&L Operations• Sales and delivery of client engagements• Revenue & profitability growth (avg. CAGR 25%-30%)• Hiring and developing of talent• Creation and expansion of market relevant offerings and industry depth of teamOutcomes:Rapidly grew award-winning Customer Experience practice, including Strategy & Design, CRM, Sales, Marketing, and Service Strategy to 200 people and $60M in revenue across all officesAwarded West Monroe’s Sequoia Award for excellence in mentorship, multi-year winner.
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PartnerWest Monroe 2013 - 2016Chicago, Illinois, UsResponsibilities:• Practice Leadership, including P&L Operations• Sales, leadership and quality assurance of numerous multi-year, multi-million-dollar complex CRM implementations• Sponsorship of two acquisitions of CRM firms that exceeded investment thesis IRROutcomes:Grew CRM practice from 0 to 100 people and $25M in 4 years, achieving highest partnership status with Salesforce and exceeded personal revenue targets for annual Partner performance expectations annually
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Senior ManagerWest Monroe 2009 - 2013Chicago, Illinois, UsResponsibilities:• $40M PMO Turnaround of business transformation for a Healthcare Payer which included claims system implementation, business applications, integrations, and operational transformation.• Led multiple complex CRM engagementsOutcomes:• Incubated and grew CRM practice from the ground up• Established partnership with Salesforce and grew alliance with an initial focus on Financial Services• Established exclusive partnership with nCino, a FinTech lending platform, which drove tens of millions in services revenue and ultimately sold exclusivity rights for $3M
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Consultant To ManagerWest Monroe 2004 - 2009Chicago, Illinois, UsConsulted and led a variety of business & technology projects across industries, including Healthcare Payer, Utilities, Banking, and Private EquityTechnology projects included infrastructure implementations, portals, software selections, package and custom software implementations, and data integrations.Business projects included strategy, operational and process redesign, change management, and PMO
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Client Business ManagerAt&T Business May 2001 - Apr 2004Dallas, Tx, UsProspected, presented and sold to C-level executive management, across industries in the middle market, consistently exceeding all revenue targets
Mazen Ghalayini Skills
Mazen Ghalayini Education Details
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University Of Illinois Urbana-ChampaignElectrical Engineering -
Harvard Business School Executive EducationLeading Professional Services Firms
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Yale School Of ManagementLeadership Development Training
Frequently Asked Questions about Mazen Ghalayini
What company does Mazen Ghalayini work for?
Mazen Ghalayini works for West Monroe
What is Mazen Ghalayini's role at the current company?
Mazen Ghalayini's current role is Managing Partner, Technology & Customer Experience | Board Member | Audit Committee Chair | Seasoned Senior Executive and Operator.
What is Mazen Ghalayini's email address?
Mazen Ghalayini's email address is mg****@****ers.com
What is Mazen Ghalayini's direct phone number?
Mazen Ghalayini's direct phone number is +131298*****
What schools did Mazen Ghalayini attend?
Mazen Ghalayini attended University Of Illinois Urbana-Champaign, Harvard Business School Executive Education, Yale School Of Management.
What are some of Mazen Ghalayini's interests?
Mazen Ghalayini has interest in Arts And Culture.
What skills is Mazen Ghalayini known for?
Mazen Ghalayini has skills like Crm, Strategy, Program Management, Consulting, Management, Business Process, It Strategy, Business Development, Management Consulting, Business Process Improvement, Salesforce.com, Customer Experience.
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