Mazen Haddad Email & Phone Number

San Francisco, CA, US

San Francisco, CA, US

New York, NY, US

Oversaw delivery and operations across multiple accounts. Acting as the conduit, connecting dots, and facilitating multi-disciplines to deliver best in class solutions. Optimizing the use of existing tools, implementing process efficiencies, and establishing a repository of new tools and dashboards to ensure healthy and profitable delivery across our.

San Francisco, California, US

Managed, planned, and organized the CX effort for the Zelle Product Interface across platforms. Worked closely with the team leads (Product, XD Designers and Content Strategists, Dev, Accessibility, Legal, Compliance, Research, User Testing, Analytics,...) managing day-to-day operations and supporting the execution of the Zelle program strategy and.

Neuilly Sur Seine, Ile De France, FR

Responsible for 3 pillars that help run the Marketing and Creative Operations Department. Overseeing Delivery Program Management, Resource Management, Budgets, and Systems & Tools.Leading a team of Delivery Managers, managing and continuously optimizing delivery of assets across all channels, ensuring high performance through the implementation of.

Established a Project Management Office, managing a team of project & program managers. Responsible for project governance, definition, implementation and driving continuous improvement activities through varying methodologies on a global basis.Managed the project management team and served as a conduit for communication between project managers.

New York, NY, US

Oversaw a $27-33M dollar account across several brands and channels. Contract Administration, infrastructure implementation, and product development.Responsible for the financial health of the accounts by focusing on a balanced approach of on-shore and off-shore, full time and contract employees.Focused on two major redesign projects on a new Sitecore CMS.

Houston, TX, US

Responsible for delivery of enterprise mobile app products, and overall operations across the organization. This included overseeing the PMO, QA, and all operational aspects of the business.Lead changes in consumer behavior through ideas, creativity and the use of contextual mobility and predictive User Centered Design. Responsible for revenue, client.

Boston, MA, US

Delivered integrated marketing experiences with a focus in developing strategic muti-channel solutions that provide measurable results.Oversaw the implementation of a Sony Global Web Transformation Redesign project thus amalgamating all of their various web properties. This initial launch was focused on the European market which included 35 countries and.

San Francisco, CA, US

Managed the day to day of the Project Management Department across several accounts.Worked with Client Services on Forecasting revenue and collaborated with the Resource Manager to adequately forecast resource needs across accounts.Lead project managers in the delivery of marketing campaigns, web applications, and product development on multiple accounts.

San Francisco, CA, US

Mentored and coached program managers, Senior, mid level and junior project managers working closely with direct reports throughout the year to help them grow utilizing weekly one on one meetings and periodic check-ins on annual goals.Authored and implemented process and best practices where needed.Lead delivery teams consisting of project managers.

Vancouver, BC, US

Successfully managed a portfolio of over 50 different projects and 10 project managers. Grew my account by double digits two consecutive years. Maintained very high Customer Satisfaction.Mentored junior and senior Project Managers and rolled out several quality assurance processes.Developed financial and resource management tools and templates.Delivered.

Cary, NC, US

Successfully managed implementation projects with partners and system integrators (e.g. CGI) for some of SAS’s largest customers such as CIBC (Canadian Imperial Bank of Commerce), BELL Canada, and MDS pharmaceuticals.Initiated and helped establish a Knowledge Management framework for SAS Canada utilizing locally developed knowledge bases (ToolBox, and a.

Managed successful implementation projects for insurance companies such as GORE Mutual, GAN, and Wawanesa (including training and documentation). Developed case tools for the Insurance industry. A Fifth Generation language of tools and generators to build object-oriented insurance type applications. Wrote improved generators and debugged most of the core.

Lead a group of developers in the development and support of a Fuel Delivery Base System. Redesigned the whole system, generalized and objectified many of its features, introduced new options, and renamed it a “Liquid Delivery System”. (Development Tool: PROGRESS, and C - Platform: PC LAN - SCO UNIX, DG Aviion - UNIX)

Beirut, Beirut, LB