1. Operations Management • Overseeing daily mall operations, including cleaning, maintenance, and security. • Ensuring smooth tenant operations and compliance with mall policies.2. Vendor & Tenant Relations • Managing relationships with retail tenants and vendors. • Addressing tenant concerns and coordinating leasing agreements.3. Customer Service & Experience • Enhancing the customer experience by ensuring a clean, safe, and welcoming… Show more 1. Operations Management • Overseeing daily mall operations, including cleaning, maintenance, and security. • Ensuring smooth tenant operations and compliance with mall policies.2. Vendor & Tenant Relations • Managing relationships with retail tenants and vendors. • Addressing tenant concerns and coordinating leasing agreements.3. Customer Service & Experience • Enhancing the customer experience by ensuring a clean, safe, and welcoming environment. • Handling customer inquiries and complaints.4. Facility Maintenance • Supervising repairs, upkeep, and facility management. • Coordinating with contractors and service providers for timely maintenance.5. Budgeting & Cost Management • Assisting in managing operational budgets. • Monitoring and controlling expenses for cleaning, utilities, and maintenance.6. Event Coordination • Supporting the planning and execution of promotional events or mall activities. • Collaborating with marketing teams to drive traffic.7. Health & Safety Compliance • Ensuring adherence to safety protocols, fire safety, and emergency procedures. • Conducting routine safety inspections.8. Security Management • Coordinating with mall security teams to ensure safety and security. • Implementing emergency response plans and procedures.9. Team Leadership & Collaboration • Supervising support staff like cleaners, technicians, and customer service teams. • Collaborating with mall management on daily operations and long-term planning. Show less

Facility & Maintenance Management.Retail Tenant Relations.Budgeting & Financial Oversight.Team Leadership & Motivation.Vendor & Contractor Management.Customer Service Excellence.Operational Efficiency & Process Improvement.Event & Marketing Coordination.

1. Vendor & Tenant Management • Coordinating with multiple food vendors • Ensuring tenant adherence to mall policies and contracts • Conducting regular meetings with vendors to address operational needs2. Health & Safety Compliance • Ensuring food vendors meet health regulations • Conducting food safety audits and inspections • Implementing hygiene and sanitation standards3. Facility & Maintenance Management • Overseeing cleanliness of… Show more 1. Vendor & Tenant Management • Coordinating with multiple food vendors • Ensuring tenant adherence to mall policies and contracts • Conducting regular meetings with vendors to address operational needs2. Health & Safety Compliance • Ensuring food vendors meet health regulations • Conducting food safety audits and inspections • Implementing hygiene and sanitation standards3. Facility & Maintenance Management • Overseeing cleanliness of dining areas • Managing waste disposal and recycling • Scheduling maintenance for equipment and shared spaces4. Customer Flow & Seating Management • Optimizing seating layouts to accommodate crowds • Monitoring foot traffic to ensure smooth operations • Managing peak-hour crowd control5. Security & Emergency Protocols • Coordinating with mall security for food court safety • Implementing emergency evacuation plans • Ensuring vendors follow security procedures• Leadership & Team Management: 6• Customer Service: Ensured high customer satisfaction and managed feedback.7• Operations Management: Handled inventory, vendor relations, and food safety compliance.8• Marketing: Developed promotional strategies and customer loyalty programs. Show less