Mazhar Butt Email and Phone Number
Responsibilities included:● Providing detailed monthly departmental reports and updates to senior management.● Managing the whole food court and mall operations.● Ensuring the food court outlets food standards and retail brands operating standards.● Conducting meetings with other department managers for the immediate resolution of issues (if occur).● Maintaining standard operating procedures to ensure customer satisfaction.● Responsible for the direction of management services in the facility.● Improving customer service quality results by re-designing processes.● Leading the team of 4 Assistant Manager, 6 Supervisors, 8 CSR’s and 30 Attendants.● Organizing and facilitating promotional activities.● Financial recoveries from tenants.
Dolmen Group
View- Website:
- dolmengroup.com
- Employees:
- 162
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Assistant Operations ManagerDolmen Group Sep 2024 - PresentLahore, Punjab, Pakistan1. Operations Management • Overseeing daily mall operations, including cleaning, maintenance, and security. • Ensuring smooth tenant operations and compliance with mall policies.2. Vendor & Tenant Relations • Managing relationships with retail tenants and vendors. • Addressing tenant concerns and coordinating leasing agreements.3. Customer Service & Experience • Enhancing the customer experience by ensuring a clean, safe, and welcoming… Show more 1. Operations Management • Overseeing daily mall operations, including cleaning, maintenance, and security. • Ensuring smooth tenant operations and compliance with mall policies.2. Vendor & Tenant Relations • Managing relationships with retail tenants and vendors. • Addressing tenant concerns and coordinating leasing agreements.3. Customer Service & Experience • Enhancing the customer experience by ensuring a clean, safe, and welcoming environment. • Handling customer inquiries and complaints.4. Facility Maintenance • Supervising repairs, upkeep, and facility management. • Coordinating with contractors and service providers for timely maintenance.5. Budgeting & Cost Management • Assisting in managing operational budgets. • Monitoring and controlling expenses for cleaning, utilities, and maintenance.6. Event Coordination • Supporting the planning and execution of promotional events or mall activities. • Collaborating with marketing teams to drive traffic.7. Health & Safety Compliance • Ensuring adherence to safety protocols, fire safety, and emergency procedures. • Conducting routine safety inspections.8. Security Management • Coordinating with mall security teams to ensure safety and security. • Implementing emergency response plans and procedures.9. Team Leadership & Collaboration • Supervising support staff like cleaners, technicians, and customer service teams. • Collaborating with mall management on daily operations and long-term planning. Show less -
Manager Of OperationsAvenue Mall Aug 2021 - Sep 2024Facility & Maintenance Management.Retail Tenant Relations.Budgeting & Financial Oversight.Team Leadership & Motivation.Vendor & Contractor Management.Customer Service Excellence.Operational Efficiency & Process Improvement.Event & Marketing Coordination. -
Food Court ManagerEmporium Mall Lahore Aug 2016 - Aug 2021Lahore, Pakistan1. Vendor & Tenant Management • Coordinating with multiple food vendors • Ensuring tenant adherence to mall policies and contracts • Conducting regular meetings with vendors to address operational needs2. Health & Safety Compliance • Ensuring food vendors meet health regulations • Conducting food safety audits and inspections • Implementing hygiene and sanitation standards3. Facility & Maintenance Management • Overseeing cleanliness of… Show more 1. Vendor & Tenant Management • Coordinating with multiple food vendors • Ensuring tenant adherence to mall policies and contracts • Conducting regular meetings with vendors to address operational needs2. Health & Safety Compliance • Ensuring food vendors meet health regulations • Conducting food safety audits and inspections • Implementing hygiene and sanitation standards3. Facility & Maintenance Management • Overseeing cleanliness of dining areas • Managing waste disposal and recycling • Scheduling maintenance for equipment and shared spaces4. Customer Flow & Seating Management • Optimizing seating layouts to accommodate crowds • Monitoring foot traffic to ensure smooth operations • Managing peak-hour crowd control5. Security & Emergency Protocols • Coordinating with mall security for food court safety • Implementing emergency evacuation plans • Ensuring vendors follow security procedures• Leadership & Team Management: 6• Customer Service: Ensured high customer satisfaction and managed feedback.7• Operations Management: Handled inventory, vendor relations, and food safety compliance.8• Marketing: Developed promotional strategies and customer loyalty programs. Show less -
Assistant Operations ManagerFortress Square Mall Jul 2014 - Aug 2016Lahore, Pakistan
Mazhar Butt Education Details
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Bechlors In Commerce
Frequently Asked Questions about Mazhar Butt
What company does Mazhar Butt work for?
Mazhar Butt works for Dolmen Group
What is Mazhar Butt's role at the current company?
Mazhar Butt's current role is Dolmen Mall | Mall Retail Operations Leader | Maximizing Mall Performance with a Focus on Tenant Success & Customer Engagement.
What schools did Mazhar Butt attend?
Mazhar Butt attended University Of The Punjab.
Who are Mazhar Butt's colleagues?
Mazhar Butt's colleagues are Muhammad Umar, Arsalan Javed, Muhammad Shaheer Jawaid, Kamran Ali, Muhammad Ali Hussain, Nasir Shakeel Ahmed, Muhammad Danish.
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Mazhar Butt
Punjab, Pakistan -
Mazhar Butt
Karachi Division -
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