Mazher Misbah Email & Phone Number

Jersey City, NJ, US

Jersey City, New Jersey, United States

• In my current role, I am leading and coaching staff on change management processes, procedures, and tools as well as tracking and meeting audit requirements.Contributions for the role are:
• Implemented a continuous service improvement program to unearth trends and areas of improvement.
• Played a proactive role in implementing change initiatives to mitigate issues, risks, and engage appropriate stakeholders.
• Delivered assistance to FanDuel Technology Management to follow change management policies and procedures.
• Proposed supporting framework to manage resourcing and scheduling for effective clash management.
• Mitigated issues of change management within FanDuel.

Jersey City, New Jersey

• In this role, I was proactively monitoring production environments and addressing change requests in line with industry best practices. I was also uncovering issues and facilitating effective group decisions for.
• Achieved KPIs targets and followed SLAs related to service delivery to other departments.
• Monitored settlement failures and investigations to fix issues using shared wallet.
• Tracked Betfair planet WAF for potential anomalies and evaluated severity to affect PPBF/Flutter or FDSB.
• Supervised user access requests to third-party vendors in creating credentials.
• Mitigated potential threats by utilizing Sumo Logic platform.

32 Spruce Street, Paterson, NJ 07501

• As Robotics Instructor, I was delivering lectures to grade 9 - 12 students on non-conventional energy sources, as well as taught science, mathematics, and graphic design courses. Moreover, I was addressing academic and.
• Built robots using basic C programming and TETRIX, EV3, and NXT robotics kits.
• Won Green Energy Competition at Hawthorne High School.

Paterson, New Jersey

• My primary duties were to provide IT services, as well as maintaining and filing application of vendor bills and bank loan statements.Key achievements:
• Tracked and reported daily and mid-day sales of different stores, including 10 outlets of Burger King, two Dunkin Donuts, and one Popeyes Franchise.
• Steered configuration of proxy server and network settings, assessing outbound network traffic using Ping monitoring software, restoring data backup on File server, enabling DHCP in Cisco Routers, and monitoring of ADT.