Maïssa R. Email & Phone Number

Dublin, Ie

Dublin, County Dublin, Ireland

Project Management: - Responsible for project coordination of all requests coming through operational readiness tasks, identifying potential risks or issues with project implementations.- Coordinate internal ressources and third parties for flawless execution of projects. - Ensure resource availability and allocation. - Manage changes to project scope, schedule and resource. - Monitor and report on project progress. - Implemented a new framework to streamline the stakeholder management / organization & communication management structure within our new AI business site that account for coordinating 7 different products). Risk Management:- Identifying potential risks or issues with project implementations, and proactively drive communication with internal and external stakeholders during projects.- Implemented a Scope Requirement & Risk Assessment system within the company to ensure risks mitigation, resulting in great feedback from the 7 cross-functional teams. - Present to stakeholders reports on progress as well as problems and solutions.- Keep sites & teams up to date on project timelines & deliverables and track these to ensure they are met.- Proactively flagging quantifiable risks and trade off options as needed.- Establish and maintain relationships with clients. Leadership: - Define tasks and required resources. - Acting as a POC when the Project Manager is not onsite. - Coordination of Client Site Visit. - Delivering weekly, monthly and quarterly business review presentation of Project Changes to our clients for multiple business units (+ 20 different markets).Collaboration: - Partner with cross-functional partners internally and externally to enable outsourcing operations.- Work closely with seven internal department to plan and implements projects. - Coordinate with our internal teams and external stakeholders to ensure the smooth & efficient delivery of projects without impacting day to day operations.

Dublin

Leadership: - Led a team of 40 + members. - Acted as a POC Quality Manager, assisting on her core tasks while continuing to adhere to my own. - Led, motivated and managed the development and performance of each member of the Quality Team. (121, career progression, performance improvement). - Acted as a mentor for my team, to develop them and follow their own leadership paths. - Ensure effectiveness of Action Plans to improve Quality Performance metrics. - Managed the Quality Analyst and Policy Expert Matter: PTO management, hours approval, payroll, HR etcCommunication & Collaboration: - Delivered weekly, monthly and quarterly business review for different business units. - Delivered All Hands presentation in front of the whole company (+ 300 employees), presenting my project as a success story for the Quality Department. - Collaborated with Operations teams, to enhance performance. - Collaborated with our client, to understand their needs for the new quality systems implementation. - Identify top quality issues, conduct Root Cause Analysis (RCA) and work with cross-functional partners to implement change Problem Solving: - Implemented new reports and new systems to facilitate the tasks of Quality Analyst and Policy Expert Matter for the entire department. - Implemented different tracker for the team, to enhance tracking purposes. Project Leadership: - Led two teams in creating and implementing two new quality systems enhancing quality score for two projects resulting in project success and client satisfaction. (Increase of 14% of quality score).Implemented a Monthly Quality Assessment, enhancing quality performance for the whole site and client satisfaction.

Dublin

Data Analysis: - Performed and provide data analysis through an RCA to establish trends and improvement areas. - Supported 4 different markets. - Actively re-reviewed decision accuracy audits to ensure consistency and alignment with our community standards and internal policies. - Managed investigations of escalations of inaccurate decisions, to understand the root cause(s). Communication & Collaboration: - Delivered weekly RCA results to the leadership. - Collaborated with Policy Team to enhance performance improvement. - Supported Team Leaders to establish Action Plan to improve reviewers quality performance. Problem Solving: - Implemented new reports for 2 different markets. Leadership: - Assisted Quality Leads on various projects aimed to drive Quality and Operation Delivery. - Assisted Quality Leads on delivering weekly huddle to the team. - Point of Contact for the Role Preparation Path of Quality Analyst. - Point of Contact for Learning & Development department.

Dublin, Leinster, Ireland

- Reviewing reported content in adherence with policies and within specified timeframes- Raising insights and helping improve client policies- Escalating issues and maintaining a good relationship with global team- Maintaining high standards of quality at all times- Demonstrated speed, agility, critical-thinking, problem-solving skills, and ability to ramp up quickly- CPP QA completed- Assisting the Quality Analyst with RCA- Participation in the Proxy Sync French - Coach Assistance: delivering shadowing / reverse shadowing - Conducting Market Session in Coache's absence - Member of the Sport and Social Club Committee

Dublin, Ireland

- Process and review accounts that have been flagged- SME Assistance: delivering shadowing- Managing escalations and urgent translations requests from Google- Validate, investigate and respond to inquiries of an urgentor sensitive nature within established guidelines- Investigating and responding to enquiries of an urgent or sensitive nature within established guidelines and ensuring all work was performed in accordance with SLAs and metrics from the client- Ad hoc reports- Complies with all client published policies and procedures- Escalates issues to Operation Manager

Annemasse France

Temporary Contract - Ready to wear Women / Men / Suits- Multitasks - Adherence of the procedures- Merchandising - Management of the cash point- Customer service - Management of deliveries

Google Project Management Professional Course, Project Management

Higher Diploma Nfq Level 8, Project Management, First Class Honours - 79%

Activities and Societies: Project Management and Lean Six Sigma Yellow Belt Certification.

Higher Diploma, Data Analytics For Business, 79%

Activities and Societies: - Data Preparation Data Analytics (Python) - Machine Learning - Statistical Techniques for Data Analytics - Data.

Bachelor'S Degree In Marketing And Management, Event Coordination, Marketing

Activities and Societies: - Marketing / Diagnostics - Management - Publicity - Law - HR - Accounting - Events - Sales - Social Media.

Leaving Certificate - Economic And Socials, First Class Honour