• Managing and monitoring of products’ forecasting processes and forecast accuracy to ensure availability of goods for sale• Analysis of service processes and implementation of improvements, automatization of technical support and RMA/logistic processes• Set up and use KPI’s to help determine a company's strategic, operational, and financial achievements• Developing and managing implementation of company’s service policy in NCEE for Business, Consumer and Telco customers• Analysis of service processes and implementation of improvements, automatization of technical support and RMA/logistic processes• Negotiations with new customers• Serve as an escalation point where there is a need• Setting yearly departmental budget, quarterly forecasts and performing business reviews• Keeping SLAs on agreed level with tight cost control• Driving proactive initiatives and projects that increases customer satisfaction• Managing and solving all the RMA/logistics related issues in the region• Optimization of Customer Service structure in NCEE region• Managing of Technical Support and RMA team NCEE, 1st and 2nd Level (8 people)• Close cooperation with global and regional teams to share experiences and learn from each other• Report to the NCEE Region Managing DirectorAchievements: In-house developed and implemented new PBX IP (phone system) for tech support team, RMA cost reduction (vs. net sales) from 1,53% (2017) to 0,52% (2023)

• Developing, managing and implementation of company’s service policy in CEE• Managing RMA and logistics related issues in all countries in the region• Implementation of Paid Services offer in Eastern Europe countries.• Managing the forecasting process, based on current and historical data on bookings, shipments, and RMA pools• Monitoring of forecast accuracy and managing associated adjustments when required• Managing team of 9 people (technical support and RMA)• Report to the CEE Region Managing DirectorAchievements: Automatization/Scripts to eliminate manual, copy and paste’ job between systems (SCRM, JDE, customer’s), successful implementation of tech. support and RMA services for Nordic countries, RMA cost reduction (vs. net sales) from 2,49% (2012) to 1,53% (2017)

• Developing and managing implementation of company’s service policy in 13 countries in Eastern Europe (PL, CZ, SK, HU, BG, RO, BA, RS, SI, ME, HR, AL)• Managing local service partners in Poland and Czech Republic, Hungary• Setting local helpdesk organization for the region• Implementation of JDE/CRM in EE countries• Managing team of 8 people• Solving all the service-related issues and problems in cooperation with European Service Center• Managing the forecasting process, based on current and historical data on bookings, shipments, and RMA poolsAchievements: Implementation of CRM (JDE) for EE, building in-house Help Desk and RMA team

• Managing the network of service partners (brands Tefal, Rowenta, Moulinex, Krups) in Poland and Baltic countries• Organizing and implementing the trainings for service partners• Setting up the service partners performance quality control processes• Cooperation with government regulatory boards (PIH, UOKiK) and consumers’ organizations • Managing the forecasting process• Planning and controlling internal orders; SAP/MRP • Participation in lobbying group implementing the EU directives (WEEE) in Poland Achievements: Implementation of SAP MRP module

• Managing the network of service partners (brands Tefal, Rowenta, Moulinex, Krups) in Poland• After Sales Service cost reporting• Customers/consumers claims• Product administration (SAP system, certification of products, legal requirements) • Income deliveries controlling (custom clearance, physical inventory, scraping)Achievements: Spare parts supply chain set up, pre-sales and post-sales claim process set up, Implementation of quality control system for POS (service)s, >200 products certified at PCBC

• Providing customers with product information, pricing, delivery, and availability• Initiate and enter sales orders, and interface with manufacturing facilitiesAchievements: Promoted to the position of After Sales Service Co-ordinator due to excellent results, great ideas for company development, and high engagement at work

• Running, aligning, reviewing, and assessing therapy sessions