Małgorzata Tomczyk Email & Phone Number

- Responsible for customer quality support for the entire AM, OEM, OES business in the EMEA region,- Lead the teams in order to define root causes of quality problems and taking actions (Fishbone diagram, Pareto chart, PDCA, Failure Mode and Effects Analysis (FMEA), FTA etc)- Responsible for Consumer Care support in EMEA, and successful KPI achievement: NPS, FTR, and mails/calls quick responses (call center in EMEA , replacement processes in EMEA)- Solve quality problems, responde to customers and ensuring the highest standards and caring for exemplary customer relationships (8D report, quality customers portals ),- Manage quality projects between the retail market, digital, sales and marketing department in EMEA,

Rejon Tarragona, Hiszpania

- Lead transfers of automotive projects between Polish and Spanish factories. Direct supervision and development, improvement of a new pickup place and flow of material,- Preparation the transfer schedule and contact with customers in order to coordinate transfer (English and Spanish customers),- Manage logistics flow and storage in the new location (Hydro La Selva), Direct responsiblefor shipments in front of the customer, service, reporting and monitoring of the amount in loop onthe AX system (logistics system), - Preparation delivery documents and manage all deliveries schedule in new localization,- Support in solving quality problems during the transfer projects (customer visits and improving the new flow).

Santa Oliva, Hiszpania

- Developing and building from scratch the new quality department with automotive requirements: Hydro group, localization in Santa Oliva Spain ( English and Spanish team): priority given, organization of the tasks, review the responsibilities, KPI given, supporting with tasks,- Responsible for preparation IATF 16949 certification (International Automotive Task Force), creating standards and procedures according to IATF standards (initial IATF audit approved),- Creating quality requirements for current processes, products or services,- Daily contact with customers, responding to complaints, support and preparation 8D reports,- Improvement and maintain of automotive standard in new plant,- Contact with suppliers and stakeholders to solve quality problems (international),- Preparation daily and monthly analysis of quality performance in company.

Łódź, Woj. Łódzkie, Polska

- Responsibility for the implementation of a new project in the organization (automotive industry) according to major requirements. Preparation of the schedule and monitoring of implemented activities,project budget analysis,- Work with the project team on the progress of project implementation, analyzing problems, meetings with suppliers,- Daily contact with customer regarding the project in order to review milestones and problem solving (in English language),- Management of change and risk identification in the project,- Reporting and presenting project progress, preparing and delivering the report to supervisor with project status.

Łódź, Woj. Łódzkie, Polska

- Responding to customer complaints (preparing 8D reports, quality analyzes of problems),- Organizing meetings after customer complaints, initiating corrective and preventive actions,- Participation in the implementation of new products (quality specialist in the team responsible for implementation),- Creating and updating quality documents: FMEA, control plans ,inspection instructions onacc. to customer requirements / product specifications,- Active support on the production process about problems, solving problems,- Participation and initiation meeting in the customer´s plants in order to discuss and analysis the currentproblems,- Continuous process improvement and planning, implementation and review of activities corrective and preventive actions, initiating corrective actions,- Participation in process and product audits in the organization (internal audits) and with suppliers (external audits).

Łódź, Woj. Łódzkie, Polska

- Preparation control instructions and qualitative analyzes,- Daily control of delivered parts,- Measurement current production process ( using CMMs and Faro arm),- Preparation reports using quality tools such as: statistical control (SPC), PPAP documentation (FMEA, MSA, Dimensional report)- Determining the necessary corrective and preventive actions,- Completing quality reports and entering data,- Cooperation with production employees and employees of other departments,- Reporting quality status to your supervisor,- Training of production employees