Megan B. Email & Phone Number

Mooresville, Nc, Us

Remote

I create scripts, generate AI voice narration, and create and edit training videos for our internal and external stakeholders. I answer inbound phone calls (35-40 calls/day average) abiding by strict call center KPI. I act as Customer Experience (CX) ambassador in addition to a Community Manager/ Subject Matter Expert for Bloomfire Knowledgebase as well as Salesforce within the Contact Solutions Center to maintain accurate documentation of processes and procedures. I provide support services to our dealership network including troubleshooting, problem resolution, and supply of product or material to resolve urgent issues.

Mooresville, North Carolina

I owned and operated a brick and mortar dog boutique which featured small business, local artists, and artisan products exclusively Made in America. The business' focus was to put the spotlight on small business and handmade products while providing a friendly fun atmospher that provided the opportunity for the community to socialize their dogs and support local businesses and animal rescues.

Reading, Pennsylvania

I acted as onboarding facilitator and trainer for new hires to Customer Service. I created onboarding training guides for CSRs and Territory Account Managers. I built and maintained functionality of a Wordpress website for account managers as a knowledge Portal. I prepared and fulfilled orders for up to 12 outside sales managers simultaneously and managed 30 Wholesale team dealers and their sales managers across the US via email, live chat, and inbound phone calls within SAP. I assisted the Marketing department with proofreading catalogs and providing insight into customer needs for product creation.

Reading, Pa

Within this role I handled 50-75 inbound calls daily. I maintained customer account information via SAP systems including reviewing bills, calculating usage and rates.