• Perform service delivery platform benchmarks and develop framework for cloud implementations.• Manages and maintains Ansible Server to apply playbooks and configure Linux/Windows Servers.• Migrated legacy database systems to modern HA solutions. o SQL Availability Groups with a read only secondary database.• Mentored other team members to help them develop and grow new skills and into new roles.• Migrated AWS infrastructure to IaC (Infrastructure as Code) using terraform.• Create, evolve, mature, and execute a migration plan to Infrastructure as Code that includes detailed road map and risk assessment and mitigation approach.• Perform service delivery platform benchmarks and develop framework for cloud implementations.• Worked with Security team on reviewing scan to remediate security vulnerabilities.• Developed custom tools and services for AWS infrastructure to integrate with the current tools and infrastructure onsite.• Designed and validated storage solutions and disaster-recovery plan for medium/large databases and delivering solutions that guaranteed recovery performance and high availability.• Supported End Users and Exchange Environment in Office 365• Troubleshoot various issues: application, network, hardware, and OS.• Creating run books for installation of applications and/or troubleshoot issues.• Part of a 24/7 on call rotation for after-hours support

• Configured and maintained over 300 servers both physical and virtual, which supports over 1,000 internal users and external server solutions for clients• Perform service delivery platform benchmarks and develop framework for cloud implementations• Manages and maintains Ansible Server to apply playbooks and configure Linux/Windows Servers.• Mentored other team members to help them develop and grow new skills and into new roles• Migrated AWS and Azure Cloud infrastructure to IaC (Infrastructure as Code) using terraform• Architected and designed.• Create, evolve, mature, and execute a migration plan to Infrastructure as Code that includes detailed road map and risk assessment and mitigation approach• Perform service delivery platform benchmarks and develop framework for cloud implementations• Worked with Security team on reviewing scan to remediate security vulnerabilities• Developed custom tools and services for AWS and Azure infrastructure to integrate with the current tools and infrastructure onsite.• Worked with internal and external auditors to maintain SOX compliance• Supported End Users and Exchange Environment in Office 365• Troubleshoot various issues: application, network, hardware, and OS• Creating run books for installation of applications and/or troubleshoot issues• Part of a 24/7 on call rotation for after-hours support

• Configured and maintained over 1000 servers both physical and virtual, which supports over 10,000 internal users and external servers solutions for clients• Lead Engineer on projects ensuring that they are completed in a timely manner• Mentored other team members to help them develop and grow new skills and into new roles• Worked with Security team on reviewing scan to remediate security vulnerabilities• Developed custom tools and services for AWS and Azure infrastructure to integrate with the current tools and infrastructure onsite.• Worked with internal and external auditors to maintain PCI and SOX compliance• Configured and maintained Clustered Servers and SANs• Supported End Users and Exchange Environment in Office 365• Supported Citrix Xenapp 6.5 Server Environment for the Organization• Troubleshoot various issues : application, network, hardware, and OS• Creating run books for installation of applications and/or troubleshoot issues• Correlate issues through New Relic to get an accurate view issues and the impact on the environment• Part of a 24/7 on call rotation for after-hours support

• Field and manage technical customer issues via phone, chat and email• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs• Troubleshoot application deployments, recreate customer issues, build proof of concept applications• Leverage your day-to-day experiences to provide the voice of the customer to internal AWS teams• Drive customer communication during critical events• Write tutorials, how-to videos, and other technical articles for the AWS customer community• Work on critical, highly complex customer problems that will span multiple AWS services

• Managed Citrix Environment for 300 users• Troubleshoot network and routing issues • Setup and Maintained Citrix Netscalers and F5 load balancers• Maintained and patched servers on a month to month basis• Administrated and maintained 2 clusters in VMware, consisting of 12 ESXi Servers per cluster.• Generated Daily Health Reports for VMware clusters and SANs• Configured and maintained Clustered Servers and SANs• Administrated Internal and External DNS Servers• Managing Windows Server 2008 – 2012 R2• Maintained VMware ESXi 5.5 Environment• Administrate Users using Active Directory• Desgin/Setup HA SQL Server Clusters with Cross Site MIrroringAchievements• Designed/Setup VMware ESXi 5.5 Environment• Designed/Setup/Maintained a client facing Citirx Environment presenting an applications for external/internal client use.• Created a full server and vm inventory management process using SQL, SSRS, and a .net

• Maintained and patched servers on a month to month basis• Troubleshoot network and routing issues • Configured and maintained over 500 servers both physical and virtual, which supports 1,500 internal users and external servers solutions for clients• Manage and maintain Exchange 2010 cluster• Administrated Internal and External DNS Servers• Administrate and maintain F5 load balancers for clustered websites and services• Administrated and maintained 3 clusters in VMware, consisting of 12 ESXi Servers per cluster.• Generated Daily Health Reports for VMware clusters and SANs• Configured and maintained Clustered Servers and SANs• Managed Citrix Environment for 300 users• Part of a 24/7 on call rotation for after-hours support• Managing Windows Server 2003 – 2012 R2• Maintained and Enforced Compliance• Managing and maintaining a VMware Environment ESXi 4.x-5.5• Desgin/Setup HA SQL Server Clusters with Cross Site MIrroring• Achievements• Converted Enterprise from Scripted Logins to Script less with minimal impact to the end users using Vbscript• Created automated reports for when servers were last patched which used for PCI Compliance using PowerShell and VBscript• Built a Reporting Website to show VMware utilization trends over periods of time using C# programming , SQL database backend, and powershell• Assisted Planning and executed a successful datacenter migration.• Build SharePoint Web Parts for Reporting on Daily IT Run Sheets.

• Maintained and Repaired any company computer equipment on a day to day basis• Deployed and Recalled any and all IT equipment• Support Remote offices/clients with any computer related problems• Troubleshoot all system issues with the end users and escalated if necessary.• Maintained a desktop VDI environment.Achievements• Fixed the Altiris system from being dependent of the bios revision number to the model number of the computer system when reimaging systems.• Assisted in the mass deployment of multiple custom software pushes.

• Maintained and patched servers on a month to month basis• Configured and maintained over 200 servers both physical and virtual• Configured and maintained Clustered Servers and SANs• Managed exchange server in house and Microsoft Exchange Online with over 900 users• Part of a 24/7 on call rotation for after hours supportAchievements• Implemented DFS to replicate all of the administrative installation files to all remote sites, to remove the need to mail CDs to remote sites for any future installations. Which also reduced what was needed to be backed up since all the servers in replication contained the same files.• Branded the Call Center Computers with ours and client logos for the wallpaper and screen savers to give a more professional looking Call Center.• Setup and created procedures to begin using Symantec Ghost Solution Suite to image/backup laptops and desktops. Reduced computer build time for one or multiple machines from 1 day to 1 hr, which was also implemented to all remote sites.

• Provided desktop and phone support for over 100 employees in hospital with main client Texas Cancer Associates. • Duties include support for Dell and Sony laptops, desktops, printers, scanners, network connectivity, TCP/IP troubleshooting.• Repaired any and all computer issues both personal and business.• Troubleshoot networking, VPN, firewall issues, MS Office Suite, as well as all other software issues.