Michael Baidoo Email & Phone Number

Vernon, CA, US

NSO (New Store Opening)Pre NSOContact third party vendors for:- Procurement of hardware devices and equipment- Server Rack components- iOS devices- Traffic Counter/ Activeaire- Communication with Network aggregator to setup primary and redundant line- Facilitation of site survey and install dates- Setup of 8x8 phone and email accounts- Shipment of.

Dodgeville, WI, US

• Level 2 Retail IT Support for 30 stores
• Manage retail system projects such as POS Markdown by Store and Physical Inventory
• Build system process flows and diagrams for cross-functional team projects
• Develop documentation and training for Helpdesk team to restructure support with store managers
• Build SQL queries for future automation jobs via IBM Data Stage

New York, US

• Working closely with cross-functional teams and potentially third party providers to ensure projects are successfully executed.
• Manage and clearly communicate with key stakeholders (internal and external) to track all changes to scope and/or schedule; mitigate/escalate issues as needed to resolve and achieve commitments.
• Own client and agency meetings, leading status updates.
• Develop and own accurate and achievable project timelines, scope of work, status reports, and campaign budgeting trackers.
• Ensure appropriate processes and procedures are in place internally so projects run on time and to budget with appropriate margins.

Tokyo, JP

New York, NY, US

• Technical engineer for the current and future marketing systems, responsible for managing external licenses and user access requests, maintaining all legal compliance requirements, and responding to all data integrity.
• Championed the adoption and usage of our content management and financial planning system by helping develop training materials, conducted training and education sessions, provided end-user support, and analyzed usage.
• Replaced antiquated marketing calendar that uses excel with a modern version powered by a database. This allowed multi-user access and streamlined business processes by 80% reduction in the manual intervention.
• Project manager of Business Objects report enhancement. Directed Macy’s development team on their tasks based on scoped out requirements from stakeholders. The enhancements accurately depicted the exact figures from.

Paris, FR

• Manage projects from estimation to completion, developing detailed project plans and providing accurate status updates to management
• Responsible for POS and SSRS report documentation. Managed test plans and business specifications for upgrades and system enhancements
• Manage, build and develop data warehouse interfaces, ETL scripts, and design cube for self-service. Hands on development of analytical systems, strategies and best practices, production reports and database models
• Research issues and Identify root cause of information issues and design a solution that will prevent the problem from re-occurring. Where business processes need to be adjusted to ensure stability, work with business.
• Partnered with developers (on-site and offshore team) as the project manager in integrating loyalty programs with eCommerce sales via API.

London, GB

• Planned out the direction for upgrading their legacy POS system to Micros X-Store within their US-based locations.
• Devised a timeline and plan to meet the requirements for the POS system upgrades.
• Functioned as an intermediate between the IT Director and Project Manager for pilot testing

GB

• Responsible for all AX (Dynamics AX 2012) related issues such as documentation, training, sales integration, and configuration between AX and WMS (Prologic CIMS) /POS (Cegid)
• SME for all POS inquires such as technical issues, tax setup, promotions, polling, inventory, and price changes

New York, US

• Support POS (X-store) including sales/ product/ promotion integration and day-to-technical issues
• Create and modify reports using Microsoft SQL Server as well as ad-hoc reporting software (Crystal Reports)
• Team member in POS upgrade from Tradewind and X-store supporting and training store associates during upgrade

Milan, IT

• Day-to-day POS Support for all POS inquiries
• Create reports using Business Objects and Microsoft Access
• Supported and administrate Store database servers

Newark, NJ, US

Helpdesk support for students, faculty and staff

Newark, NJ, US

Tutored SQL/ Java to freshmen students under the EOP (Educational Opportunity Program)

New York, NY, US

Helpdesk/ Desktop Support for staff

New York, NY, US

Helpdesk/ Desktop Support for staff

New York, NY, US

Helpdesk/ Desktop Support for staff