Karl Mérida Email & Phone Number

Denver, Co, Us

Denver, Colorado, United States

Greater Denver Area

Managed $50m territory of independent insurance agents; communicate corporate strategy and goals, assist agents to grow their account premium by analyzing and acting on important metrics, grant carrier access, help to service and retain existing accounts. • Profitably managed a territory of more than 300 independent resulting in approximately 25% of Pinnacol’s total new premium from 2017 - 2021• Operated the only state fund related digital pay as you go program in the nation• Devised a new agent evaluation process and established new contracts worth more than $12m in new agent premium • Implemented Pinnacol’s only out of state agent access program by partnering with wholesale distribution channel• Designed and presented to large groups for continuing education and agent licensing classes• Serve the team as a technology super user for Salesforce, Google and Microsoft office products.• Nominated “Company Person of the Year” by the industry trade association in 2021

Denver, Co

Analyzed and priced complex workers’ compensation accounts. Evaluated $14m book of business to identify loss trends to ensure profitability; Foster lasting relationships with customers, agents and internal stakeholders. • Underwrote a construction portfolio achieving and exceeding profitability targets for years 2012 - 2016• Controlled a $15 million portfolio of business of small and medium accounts to a 34% loss ratio in 2015• Mentored employees that went on to be promoted in underwriting, claims, investigations, and customer service departments• Designed custom program that trained more than 300 employees to use win-win negotiation techniques• Pioneered and streamlined processes using Toyota lean systems and techniques with potential savings of more than $2 million.

Greater Denver Area

Audited and administered federal grant payroll, purchase orders, and travel vouchers verifying that all cost center charges were consistent with compliant with all applicable federal rules and regulations. • Reconciled multimillion dollar budgets for Pulmonary, Rheumatology, Oncology and Psych departments with independent administration analysis• Helped market and promote the Saving Money and Resources Team (SMART), assisting NJH to reduce landfill waste by 52%

Own and operate this consultancy which provides innovative solutions to businesses interested in elevating their financial and marketing performance.• Manage all financial and marketing activities for 1331 Industries• Work closely with each client to identify financial trends and goals and create strategies that achieve those targets. Develop in-depth business programs that assist the client with marketing, brand awareness, website content and visibility, sales, customer account management, and ongoing client services.• Create and present customer service seminars to business owners, manager, and employees, providing complete and current information on proven methods and best practices for customer service.

Greater Denver Area

Managed operations for the largest branch in the northern market, successfully expanded company market share while meeting company goals • Trained and supervised the 15 employees in addition to opening accounts for new customers, evaluating credit, approving and preparing loans, resolving escalated customer issues. • Underwrote credit card applications and home loans determining the creditworthiness of applicants• Initiated community outreach events that increased visibility of the bank. Taught financial literacy classes to under privileged high school students through the Junior Achievement Volunteer Program.

Greater Denver Area

Researched and examined state agency financial transactions and records, analyzing each record for compliance with applicable statutes and fiscal rules while ensuring that taxpayer money is allocated in ways that best serve the people of Colorado. • Identified current and potential issues with the agencies’ policies, processes and procedures and developed appropriate solutions. Wrote detailed reports within OSA guidelines that clearly communicated methods to implement recommended solutions.• Built solid working relationships with agency executives while maintaining auditor independence.

Greater Denver Area

Assisted the “Saving Money and Resources Team” in the research and analysis of current financial expenditures, creating solutions that save this top respiratory hospital over $1 million dollars each year. • Developed full-scale plans for energy reduction throughout the hospital, implementing these cost-saving measures through visual presentations to employees that both educated and instructed in order to maximize the financial and environmental benefits.• Accurately prepared on-demand financial analyses including the analysis of costs by department.• Updated group utilization tables and ran tests to confirm their validity. • Completed ad hoc projects such as group activity comparisons and trend analysis.

Greater Denver Area

Created and taught training programs for the Customer Service Team, managing teams of 20 employees and ensuring that employees understood how to navigate the customer database and solve customer issues.• Planned, organized, and directed technical support training programs for new employees in addition to providing ongoing training instruction and gap training for the entire call center.• Developed and managed the training delivery schedule to align with product releases and new hires.• Implemented effective quality care and customer service excellence strategies and programs. • Created self-help training materials that provided ease of use and a more effective way to understand complex terms.• Managed training resources online, ensuring that teams had the most current information available.• Received a perfect score on more than 95 percent of trainer feedback forms.• Awarded for the best customer service in July of 2009 based on customer surveys.• Voted MVP by the Customer Service Team.Manager, Santeramo’s (Arvada, CO)

Greater Denver Area

Competently managed all aspects involved with running a busy dining establishment, expanding business revenue and market share while managing a staff of 25 employees.• Controlled financial statements that included payroll, A/R, A/P, P&L, and cash management.• Managed daily inventory counts, bi-weekly ordering of kitchen products, and line cooking.• Created internal and external sales initiatives, leading to new customers and increased business • • Created internal and external sales initiatives, leading to new customers and increased business by 20% • Streamlined delivery processes, decreasing delivery times by 25% and increasing delivery revenue by 30%• Provided excellent service while ensuring business goals and budgets were met for labor, costs, and sales.• Recruited, hired, trained, and motivated the entire kitchen and bar staff, making certain that all team members deliver products and services to customers in an effective manner. • Collaborated with the owner on menu design, items, and pricing.

Greater Denver Area

Managed all sales and operational aspects for this successful remodeling service, creating business strategies that increased company revenue by 500 percent in 1 year• Directed operations for multiple projects and clients simultaneously, each with individual requirements and specific procedures. Developed budgets and timelines, working with client and employee schedules. • Managed Accounts Payable, Accounts Receivable, vendor bills, and bank transactions

Greater Denver Area

Built new business while managing existing customer accounts for this leader in teleconferencing services.• Received the Employee of the Month Award in January of 2001. • Promoted 3 times in 4 years due to excellent results and service.

Mba, Marketing Focus

Activities and Societies: National Society of Hispanic MBAs (NSHMBA)Classes completed • Analyzing and Interpreting Accounting Info • Buyer.

B.S., Business Administration, Finance Focus

magna cum laude