Direct supervisor of the IT Student Workers, lead technician for the IT Support Services department technicians. ● 2014-2015 Leadership Team Fellow● Configured and deployed Adobe Creative Cloud Suite and other software packages to all computers throughout multiple networks● Created and maintained IT solutions database, technical guides and documentation for quick and reliable customer service● Reduced helpdesk calls by 62% and decreased support response time by 70%● Implemented a more stable printing solution to reduce the amount of printer support calls by 85%● Collaborated on and completed summer projects to meet deadlines● Played an integral part in campus moves

Currently providing technical support for users in a fast-paced, high volume environment, while completing day to day requirements accurately.• Completed roll out 700+ Wyse thin clients• Implemented customized versions of software for state reporting use. • Configured and maintained SCCM, WSUS and CITIRX Xen-app Environment.• Remotely configured 60 PCs for a school lab utilizing CITRIX

Supplied network support and administration for home users and private businesses with computer and networking solutions.● Implemented CITRIX-based cloud computing solution within small- to medium- sized businesses● Provided basic telecommunication support● Managed and maintained Windows Terminal Services, WSUS, Active Directory, Windows Print server, Windows DFS Structure, and Exchange for multiple companies

Provided technical support for office computers and printers, responded to user requests and resolved technical issues.• Coordinated printer consolidation for entire organization• Created computer images for uniform configuration of desktops and laptops• Reduced helpdesk calls by 85% and decreased support response time by 60%• Managed and maintained systems administration duties such as Active Directory, group policy, user profiles, and Password Management• Implemented Track-It incident management system to manage IT support calls • Trained users for basic computer proficiency to advanced Office skills• Completed PC rollout of 480+ computers to meet the 9-month deadline

Provided technical support for home users' and private business' computers and printers, responded to customer requests and resolved issues in a fast paced, high volume environment.

Sold refurbished computers, laptops, and printers to end-users; provided support for all warranty and non-warranty service requests; implemented an inventory system which organized a recycling plan for HIPPA related regulations.