Michael Bald Email and Phone Number
Experienced and committed leader who brings 20+ years of sales and account management experience to both my clients and business. I guide top-tier Canadian retail, healthcare, financial services, and telecommunications organizations in new technology acquisition and services implementation. I build strong, genuine relationships with senior executives, working with them to find creative cost-effective solutions through multi-vendor management and brand services. Expertise:- Executive Leadership- Business Development- B2B Sales- Sales Strategy- Portfolio Management- Account Management- Contracts & Negotiation- Fiduciary Controls & Compliance- Risk Management- Financial & Budgetary Planning- Product Marketing- P&L- Relationship Management- Retail Operations- Resource Management- Coaching
Toshiba Global Commerce Solutions
View- Employees:
- 1753
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Canadian Managed Services ExecutiveToshiba Global Commerce Solutions Apr 2023 - PresentToronto, Ontario, Canada
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Director - Board Of DirectorsToshiba Global Commerce Solutions Mar 2021 - Present
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Senior Client ExecutiveToshiba Global Commerce Solutions, Inc Dec 2015 - Mar 2023Toronto, Canada AreaResponsible for managing account P&L, client relationship, strategic solutions, managed services projects, sales and account operations.Consult and direct Toshiba Tier 1 retail products and services to C-Suite and Senior Executives. Directing both an international and national account portfolio, driving profitable growth and creating progressive technical retail solutions.
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National Account Services LeaderToshiba Global Commerce Solutions, Inc Sep 2014 - Dec 2015MarkhamService Operations Consultant & Technical Sales LeaderOptimize, design, lead managed service agreements with Canada's largest retail clients.Strategic design, contract negotiation and delivery of client POS, Shared Service Projects, BPO solutions.Led national and remote service delivery teams (300+) to ensure high IT availability of my client's business.Direct all account technical architecture, sales and financial requirements and exceeded contractual KPI's for over 7 years.
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Key Account ManagerIbm Canada Ltd. Apr 2009 - Sep 2014Markham, Ontario, CanadaResponsible for IBM's national Maintenance Operations and Technology Support Sales.Designed and managed delivery of client service agreements with leading Canadian Tier-1 retailer.
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Delivery Project Executive, Banking & Financial ServicesIbm Canada Ltd. May 2007 - Apr 2009Toronto, Canada AreaManaged national maintenance P&L operations and sales pipeline on Hardware/Software support for major Canadian Bank. Owned, managed and successfully renewed Strategic Outsourcing, Bank Network service agreements.Managed Client and CTO sponsored strategic direction to IBM Solution Design, Service Delivery and Sales Teams on Hardware & Software requirements.Managed OEM multi-vendor channel partner relationships.
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Senior Technical Client ManagerIbm Canada Ltd. Dec 2003 - Apr 2007Greater Toronto Area, OntarioMaintenance account management, service delivery, annuity and profitability operations on Retail, Health, Energy, Telecommunications and Financial accounts.Negotiated and implemented account contract renewal growth for Hardware and Software servicesManaged account client services P&L and fulfilled all contractual agreements.Managed client escalations, service call postmortems and correction of errors.Managed maintenance and developed sales solutions on RFP’s and RFI’s.Grew annuity revenue on all accounts by 18% over three year period
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Assistant Project Manager - Remote Technical SupportIbm Canada Ltd. Apr 2003 - Nov 2003Markham, OntarioIBM Canada Strategic Outsourcing - Integrated Technical Support Synergy Project
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Team Lead - Application DevelopmentIbm Canada Ltd. 1999 - 2003Markham, OntarioManaged developers to design, develop, deploy and support internal IBM service delivery applications.
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Program Manager - Advisory I/T Specialist S/390 Us SupportIbm Canada Ltd. 1997 - 1999Markham, Ontario
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Technician - Large Systems Install TeamIbm Canada Ltd. 1996 - 1997Markham, Ontario
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Software SupportIbm Canada Ltd. 1992 - 1996Markham,Ontario
Michael Bald Skills
Michael Bald Education Details
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Executive Masters Of Business Administration -
Carleton University OttawaB.A. Hons.
Frequently Asked Questions about Michael Bald
What company does Michael Bald work for?
Michael Bald works for Toshiba Global Commerce Solutions
What is Michael Bald's role at the current company?
Michael Bald's current role is Canadian Managed Services Leader and Board Director at TOSHIBA Global Commerce Solutions, Inc.
What schools did Michael Bald attend?
Michael Bald attended The University Of Western Ontario - Richard Ivey School Of Business, Carleton University Ottawa.
What are some of Michael Bald's interests?
Michael Bald has interest in Education.
What skills is Michael Bald known for?
Michael Bald has skills like Service Delivery, Strategic Planning, Customer Relationship Management, Customer Service, Account Management, Solutions Design, Project Management, Sales And Marketing Leadership, Financial Risk Management, Change Management, Business Process Re Engineering, Best Practices.
Not the Michael Bald you were looking for?
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Michael Bald
I Systematically Manage What Matters, Some Call It "Management System" | Ms Expert | Hse & Ms Auditor | Creative Mindset | Ai Enthusiast | It Nerd | Involved In Local Politics To Drive Social ProgressHerzkamp -
1optimalbrands.com -
2capitalinsight.com.au, ardillpayne.com.au -
Michael Bald
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