• Prospected and generated leads, actively seeking new business opportunities through targeted phone calls (75-100 per week) and in-person sales calls.• Conducted background research on potential customers, identifying key voices in supply chain management and decision making.• Analyzed problem areas within partner supply chain operations, implementing strategic improvements that added significant value.• Introduced targeted services that led to an improvement in partner satisfaction, increase in revenue through upselling and cross-selling opportunities.• Delivered customer support for booked freight, with a focus on overseeing imports from China to the US. Showcased proficiency in navigating international logistics and customs procedures, ensuring smooth and punctual deliveries.

Led the successful transition of 220 existing TNT accounts into the FDX network while working directly with FDX International overlays, following the acquisition. Orchestrated a seamless integration process and ensured exceptional service delivery to clients during this critical period.• Proactively engaged with current FDX Account Executives to deepen my understanding of their roles, territories, and FDX's value-based sellin techniques. Conducted comprehensive discussions and collaborative sessions to glean insights into their strategies and challenges, contributing to the enhancement of overall team effectiveness.• Prospected and cold-called businesses in the new territory to generate leads, utilizing a strategic approach to optimize outreach and conversion.• Carried out an average of 50 prospecting calls per week.• Leveraged portfolio selling strategies to become a long-term strategic partner and optimize return for clients.• Utilized available data in Salesforce to identify inactive accounts and warm leads, resulting in the development and building of new relationships.• Analyzed data in Salesforce, identifying and re-engaging inactive accounts, and implemented targeted outreach campaigns using warm leads identified through Salesforce data.

Developed a comprehensive understanding of supply chain management, international shipping practices, and the sales cycle. • Completed 20 hours of specialized training in supply chain management, enhancing knowledge and proficiency in optimizing end-to-end supply chain processes.• Applied relationship-based engagement strategies to better understand and maximize customer value, with a focus on down-trading and inactive accounts. Developed and executed targeted engagement plans for down-trading accounts, leading to reduction in down-trading instances and increasein customer loyalty.• Point of contact for roughly 85 SMB accounts; developed successful method for territory and account management.• Conducted and documented 25-30 weekly sales visits, engaging in effective retention strategies and revenue-generating activities to drive business growth; Maintained quarterly opportunity pipeline with full sales cycle (updated weekly).• Conducted customer-focused demos and training sessions for TNT's customized software that streamlined shipping operations, enhanced efficiency, and handled documentation for customs and regulatory compliance.• Led training and onboarding sessions for two sales team members, ensuring a comprehensive understanding of company services and sales strategies.(Acquired by FedEx in 2016)

• Served as the primary point of contact for approximately 35 Small and Medium-sized Business (SMB) accounts in the Chicagoland area.• Completed 125-150 sales phone calls weekly, encompassing a significant portion of cold calls, responding to customer inquiries, and coordinating appointment scheduling for field sales representatives with warm leads.• Strategically applied sales techniques to discern the most suitable TNT services and strategically position the company in comparison to competitors such as DHL, FDX, UPS, and Freight Forwarders.• Conducted comprehensive market analysis to identify key differentiators, leading to a successful positioning against competitors.• Researched potential customers and identified key decision makers within the supply chain.