Michael Baldvins Email & Phone Number

Memphis, Tennessee, United States

• Helped customers diagnose and solve hardware/ software issues.• Trained other Customer Service Techs on multiple different levels of industry standard equipment. • Speak with customers about placing, receiving, and using equipment. • Set up one off network solutions to handle NDI and SRT.• Provide detailed and accurate notes about the issues I encountered. So future troubleshooting would be more effective.• Answered and addressed over 40+ calls and emails per day, with a 90% issue resolution rateon first contact.

Greater Memphis Area

• Ensure that professional grade rental equipment; which includes DSLRs, broadcast cameras, cinema cameras, and audio equipment, is in excellent condition.• Keeping the work environment neat and clean.• Helping customers find the best equipment for them or suitable alternatives.• Participating in periodic team meetings.• Being knowledgeable about the benefits and uses of each product..• Maintaining an enthusiastic and upbeat personality.• Providing honest and positive feedback to customers regarding the best products that fit the customers’ expectations.• Help customers in the operation of industry standard equipment.

Greater Atlanta Area

• Keeping the work environment neat and clean.• Helping customers locate merchandise or find suitable alternatives.• Participating in periodic team meetings.• Actively engaged in developing more effective customer service skills.• Being knowledgeable about the benefits and uses of each product.• Greeting customers with a positive demeanor.• Maintaining an enthusiastic and upbeat personality.• Handling sales transactions, which may include operating cash registers.• Providing honest and positive feedback to customers regarding the best products that fit the customers’ expectations.• Maintain and repair rental equipment; which includes DSLRs, broadcast cameras, cinema cameras, and audio equipment.• Train customers in the operation of industry standard equipment.• Schedule and correct conflicts of the rental equipment.

Greater Atlanta Area

• Kept the work environment neat and clean.• Ensured that all products or merchandise are placed in their respective areas.• Ensured that all stock is replenished.• Helped customers locate merchandise or find suitable alternatives.• Maintained and Teach rental customers about professional grade broadcast equipment.• Participated in periodic team meetings.• Actively engaged in developing more effective customer service skills.• Was knowledgeable about the benefits and uses of each product.• Communicated with managers regarding customer concerns and employee matters.• Greeted customers with a positive demeanor.• Maintained an enthusiastic and upbeat personality.• Handled sales transactions, which may include operating cash registers.• Provided honest and positive feedback to customers regarding the best products that fit the customers’ expectations.

• Was responsible for the organization of a team of 26 workers in the areas of News, Arts & Culture, Sports, Entertainment, and Public Relations. • • Acted as the liaison between the student workers and the Berry College Communion Faculty.• • Increased the social media presence of Viking Fusion on Facebook and Twitter.• • Developed contracts between staff members and organizations.• • Trained new employees in the different aspects of production.• • Maintained and repaired all the equipment for the Berry College Communication Department.• • Increased the organizational structure of Viking Fusion.• • Kept staff on deadlines for news stories, entertainment productions, and community events.• • Helped with entertainment productions in pre and post productions.

• • Organized a team of six studio assistants.• • Oversaw and help the editing of all news, arts and culture, and sport packages for Viking Fusion.• • Maintained and repaired all of the Berry College Communication Department equipment.

Rome, Ga

• Meet with the social media analyst of Berry College to help come up with different, creative, and fun videos to help show off Berry. • • Produced and edit video content for Social Media, such as Facebook, Vimeo, and Vine. • • Monitored the social media of Berry College, which included Berry's Facebook, Twitter, and Instagram.• • Created unique content across all platforms to maintain and increase viewership.

• Edited news, arts and culture, and sports packages for Viking Fusion.• Maintained a record of the checking in and out of the Berry College Communication Department equipment.• Developed an understanding of the AP writing style.

• Helped develop the patients needed to work the producers and actors.• Gave me a limited understanding on how entertainment shows are produced.• Increased my ability to edit quickly and for an entertainment purpose.

• Developed and created news, arts & culture, and sports packages.• Shoot on location footage, recorded b-roll and interviews, and recorded voice-overs for each story.• Worked with Studio Assistant to plan the editing of each story.