Mbali Mbatha Email & Phone Number

Johannesburg, Gp, Za

Midrand, Gauteng, South Africa

Lead and manage a team of Support Analysts to provide application support for a portfolio of clients in over 25 countries in the EMEA region. • SLA Management and internal Process and Policy reviews• Ensuring Governance, Control and Risk Compliance• Project Management Participation • Spearheading the transition of the current service delivery model to adopt the ITIL framework• Managing the interaction between Business and the Technical teams for Continuous Service… Show more Lead and manage a team of Support Analysts to provide application support for a portfolio of clients in over 25 countries in the EMEA region. • SLA Management and internal Process and Policy reviews• Ensuring Governance, Control and Risk Compliance• Project Management Participation • Spearheading the transition of the current service delivery model to adopt the ITIL framework• Managing the interaction between Business and the Technical teams for Continuous Service Improvement • Delivering Monthly Leadership Reports to the different country heads and contributing to the overall technology strategy• People and Performance Management Show less

Johannesburg Area, South Africa

Compiling technical specifications using templates and standards as set by management• Recommending changes and enhancements to current systems following SDLC and corporate governance• Applying security principles to all design and development work performed.Defining implementation / cutover approach requirements and steps to be followed (implementation/cutover plan). This will include consulting the Business on businessreadiness criteria.• Conducting system analysis… Show more Compiling technical specifications using templates and standards as set by management• Recommending changes and enhancements to current systems following SDLC and corporate governance• Applying security principles to all design and development work performed.Defining implementation / cutover approach requirements and steps to be followed (implementation/cutover plan). This will include consulting the Business on businessreadiness criteria.• Conducting system analysis and impact analyses of new development as well as changed or fixes prior to development taking place.• Designing and presenting prototypes.• Assessing current system efficiency and making suggestions in respect of optimal use of computer systems and applications.• Giving technical input and advice on new development and changes to current systems.• Facilitating joint design sessions with Testing and Business Analyst staff and Business Analyst staff.• Assisting DBA and Network teams in assessing technical issues and requirements for applications. Show less

Johannesburg Area, South Africa

Lead a team of Support Analysts and Developers to provide application support on applications within Corporate.• Ensure SLA alignment as per Business requirements• People Development• Engaging with the relevant stakeholders on system issues and improvement initiatives

Johannesburg Area, South Africa

Team Lead/Task Delivery Manager tasked with :• Participate in all internal and external audit requirements and provide the necessary information timeously as per audit timeline. • Technical document reviews• Conduct support and maintenance for the credit projects• Review and provide input into TSS’s for Credit applications to ensure scope is relevant and all gaps are addressed prior to development life cycle.… Show more Team Lead/Task Delivery Manager tasked with :• Participate in all internal and external audit requirements and provide the necessary information timeously as per audit timeline. • Technical document reviews• Conduct support and maintenance for the credit projects• Review and provide input into TSS’s for Credit applications to ensure scope is relevant and all gaps are addressed prior to development life cycle. • Ensure that all project and production fixes are quality checked before implementation. • Zero defect implementation across projects. • Maintain a log of potential risks and increase awareness of these concerns in Remedy, memos, correspondence and team meetings• Ensure the system availability is maintained as per agreed SLA• Spearhead and see through initiatives to optimise and fine tune operations in order to improve customer service• Engaging with the relevant stakeholders on system issues and improvement initiatives• Conducting daily incident review meetings to ensure the system meets its deliverables• Ensure DR switches get executed as per agreed DR plan• Provide input in problem management• Evaluating and approving/rejecting any change into the production environment• Conducting post-implementation exercises to ensure the system stability• Ensuring that there is adequate support for both online and batch stability• Provide weekly/monthly executive reports on the health and future maintenance plans for the Credit Portfolio Show less

5 Simmonds Street Marshalltown

Analyse, provide input / technical guidance and sign off FSS, Design systems and convert FSS into TSS document, Identify areas for improvement - advice with respect to capacity planning, streamlining, better methods, Analyse and resolves identified problems, Identify, build and maintain technical relationships with internal & external parties. Maintain and support existing systems

Perform Analysis of the functional Specifications from BusinessCreate Technical Specification DocumentInvestigate Program Changes Create Program Specifications Create and Review Test Cases Coding and Testing Keep existing PAS & PDG system stable and up to date with business requirements.Perform Problem ManagementEnsure DR switches get executed as per agreed DR planParticipate in all internal and external audit requirements and provide the necessary… Show more Perform Analysis of the functional Specifications from BusinessCreate Technical Specification DocumentInvestigate Program Changes Create Program Specifications Create and Review Test Cases Coding and Testing Keep existing PAS & PDG system stable and up to date with business requirements.Perform Problem ManagementEnsure DR switches get executed as per agreed DR planParticipate in all internal and external audit requirements and provide the necessary information timeously as per Audit timeline. Technical Document Reviews Show less

Create Program Specifications Create and Review Test Cases Writing Programs Testing Programs Supporting ProgramsMentoring ITBLP Students and trainees

National Diploma, Information Technology; Information Systems; Information Systems

SDLC Development Software Systems Software; Development Software Systems Software Banking Banking Law Business Management

National Certificate, Information Technology : Cobol

Mathematicsphysical Sciencebiologygeography

Relevant Training Description Institution