Owner and designer of personalized products and home decor at Glitter and Grace Designs. Items such as pallet signs and other home decor items, decorated drinkware, personalized clothing, and more. Items are marketed and sold via social networks, online shopping sites, and booths at craft events. The best marketing is word of mouth!

Responsible for the implementation and support of client service award programs including milestone anniversaries, performance, retirements, onboarding, and nominations. •Provide daily customer support to clients and their employees.•Work collaboratively with the sales department to launch service award programs.•Set up and manage client websites.•Process confidential client data for monthly, quarterly, and annual programs.•Assist with ordering milestone awards and processing work orders.•Perform monthly, quarterly, and annual business/program reviews based on client size.•Build strong relationships with clients/accounts.•Work collaboratively with purchasing, IT, accounting, and sales teams.•Maintain client calendars and record client/customer updates in Salesforce (CRM).

Maintained the email marketing calendar, managed the email database, and coordinated a high volume of email sends via Salesforce/ExactTarget. Create and Craft is a 24/7 craft channel that called for high organizational skills, and flexibility due to changes with live TV.•Coordinated and communicated with buyers and designers regarding planning, creation, and implementation of marketing campaigns.•Managed and sent daily sales and targeted emails based on shopping categories and frequency.•Developed and maintained project schedules while meeting deadlines and fluctuating with changing priorities.•Tracked and communicated show/offer changes as needed.•Performed A/B testing.•Led weekly planning meetings.Selected accomplishments: Generated a 5% increase in email revenue sales in 2016 with targeted email campaigns YoY.

Managed the email database as well as coordinated and sent, on average, 3 emails per week to over 200,000 subscribers.•Created and executed email, website, blog, and social network content for 3 divisions.•Sent marketing emails for 2 divisions, multiples times a week.•Maintained email database.•Performed A/B testing.•Monitored and approved product reviews.•Maintained and aided in trouble shooting of 3 websites.•Served as account manager for service providers and affiliates.•Assisted in the planning and production of special offers.•Lead weekly review meetings.•Proofed print catalogs.Selected accomplishments: Implemented and maintained individual custom stores for group sales customers and implemented birthday emails, browse abandon, cart abandon and win-back programs.

Supervised the Web Customer Service Team and directed workflow to ensure the team met web customer service standards.•Monitored customer service emails and live chats.•Reported on productivity and performance.•Performed regular quality control checks of 3 websites.•Proofed print catalogs.•Assisted with photo shoots and on-site fittings.Selected accomplishments: Implemented and produced a weekly newsletter to communicate website updates/changes of the website to customer service.

Served as a point of contact for customers via live chat and email.•Answered customer live chats and emails.•Proofed print catalogs.•Assisted with photo shoots and on-site fittings.

Supervised 50+ call center and group sales representatives.•Ensured customer service standards were monitored and attained.•Reported on productivity and performance.•Lead employee training and development.•Created and maintained performance boards.•Produced employee schedules.•Performed performance reviews.•Proofed print catalogs.•Assisted with photo shoots and on-site fittings.Selected accomplishments: Assisted the Call Center Manager with implementing programs to raise employee motivation and performance.

•Logged and delivered incoming faxes.•Processed order trace requests.•Processed gift card requests.•Batched mail/fax orders for entry.•Supported management and upper-level executives with administrative tasks and support.

•Answered phone orders and customer service calls.•Entered orders into the Ecometry application.•Entered mail/fax orders.Selected accomplishments: Received top monitoring scores and often exceeded service standards regarding talk time and amount of calls taken.