Melissa Balinski Email & Phone Number

Wyoming, MI, US

Belding, MI

Owner and designer of personalized products and home decor at Glitter and Grace Designs. Items such as pallet signs and other home decor items, decorated drinkware, personalized clothing, and more. Items are marketed and sold via social networks, online shopping sites, and booths at craft events. The best marketing is word of mouth!

Greater Grand Rapids, Michigan Area

• Responsible for the implementation and support of client service award programs including milestone anniversaries, performance, retirements, onboarding, and nominations.
• Provide daily customer support to clients and their employees.
• Work collaboratively with the sales department to launch service award programs.
• Set up and manage client websites.
• Process confidential client data for monthly, quarterly, and annual programs.
• Assist with ordering milestone awards and processing work orders.

Greater Grand Rapids, Michigan Area

• Maintained the email marketing calendar, managed the email database, and coordinated a high volume of email sends via Salesforce/ExactTarget. Create and Craft is a 24/7 craft channel that called for high organizational.
• Coordinated and communicated with buyers and designers regarding planning, creation, and implementation of marketing campaigns.
• Managed and sent daily sales and targeted emails based on shopping categories and frequency.
• Developed and maintained project schedules while meeting deadlines and fluctuating with changing priorities.
• Tracked and communicated show/offer changes as needed.
• Performed A/B testing.

Greater Grand Rapids, Michigan Area

• Managed the email database as well as coordinated and sent, on average, 3 emails per week to over 200,000 subscribers.
• Created and executed email, website, blog, and social network content for 3 divisions.
• Sent marketing emails for 2 divisions, multiples times a week.
• Maintained email database.
• Performed A/B testing.
• Monitored and approved product reviews.

Greater Grand Rapids, Michigan Area

• Supervised the Web Customer Service Team and directed workflow to ensure the team met web customer service standards.
• Monitored customer service emails and live chats.
• Reported on productivity and performance.
• Performed regular quality control checks of 3 websites.
• Proofed print catalogs.
• Assisted with photo shoots and on-site fittings.Selected accomplishments: Implemented and produced a weekly newsletter to communicate website updates/changes of the website to customer service.

Greater Grand Rapids, Michigan Area

• Served as a point of contact for customers via live chat and email.
• Answered customer live chats and emails.
• Proofed print catalogs.
• Assisted with photo shoots and on-site fittings.

Greater Grand Rapids, Michigan Area

• Supervised 50+ call center and group sales representatives.
• Ensured customer service standards were monitored and attained.
• Reported on productivity and performance.
• Lead employee training and development.
• Created and maintained performance boards.
• Produced employee schedules.

Greater Grand Rapids, Michigan Area

• Logged and delivered incoming faxes.
• Processed order trace requests.
• Processed gift card requests.
• Batched mail/fax orders for entry.
• Supported management and upper-level executives with administrative tasks and support.

Greater Grand Rapids, Michigan Area

• Answered phone orders and customer service calls.
• Entered orders into the Ecometry application.
• Entered mail/fax orders.Selected accomplishments: Received top monitoring scores and often exceeded service standards regarding talk time and amount of calls taken.