Mohamed Banna

Mohamed Banna Email and Phone Number

Senior Support Lead @ Medstreaming
Egypt
Mohamed Banna's Location
Egypt, Egypt
Mohamed Banna's Contact Details

Mohamed Banna work email

Mohamed Banna personal email

About Mohamed Banna

With over 17 years of experience in information technology, team leadership, and customer service management, I specialize in resolving complex technical issues, improving support workflows, and bridging the gap between customers and technical teams.My expertise lies in agile methodologies, process optimization, and team leadership, allowing me to drive continuous improvement by implementing support tools, optimizing ticketing systems, and ensuring efficient and effective resolutions.Passionate about leveraging technology to improve customer satisfaction, and empowering teams to reach their full potential, deliver exceptional results, and drive customer success.

Mohamed Banna's Current Company Details
Medstreaming

Medstreaming

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Senior Support Lead
Egypt
Mohamed Banna Work Experience Details
  • Medstreaming
    Senior Support Lead
    Medstreaming
    Egypt
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  • Medstreaming
    Senior Support Lead
    Medstreaming Jan 2017 - Present
    - Leading the front-line support team (10 engineers) to work on our PACS and EMR support tickets.- Collecting customer requests, repeated issues, and root cause analysis.- Providing the operations managers with daily, weekly, and monthly front-line performance reports, dashboards, and software release analysis.- Working with the product team to define and track the impact of software releases and customer upgrades.- “Above and Beyond” award winner in 2021 and 2022.
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  • Elaraby Hospital
    Senior System Engineer
    Elaraby Hospital Sep 2014 - Dec 2016
    - Administered the data center servers including Microsoft ADDS, Exchange Servers, SQL Servers, File Servers, and Print Servers.- Led the design and Implementation for NEC VoIP solutions, NEC Voice Gateways, and Business Connect Call Center.- Created the call center call log and monitoring dashboard and integrated them with NEC VoIP, collected the call center requests, then designed and developed these tools using C#, WPF, and SQL Server.- Designed and developed the internal portal, including hospital news, ticketing system, and task manager, using ASP.NET Core, C#, SQL Server, and Bootstrap.
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  • Accentia Me
    System Engineer
    Accentia Me Jul 2013 - Aug 2014
    - Deployed and supported INFOR M3 ERP for our customers in the gulf region. Managed and installed the system upgrades and bug fixes.- Administered Microsoft SQL Servers and the server backups and restores.- Deployed Microsoft TMG server to aggregate the DSL lines, and control the internet access.
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  • Union Group Egypt
    System Engineer
    Union Group Egypt Dec 2010 - Jun 2013
    - Administered the data center servers including Microsoft ADDS, Exchange servers, SQL Servers, File servers, and Print servers.- Administered the network in the HQ and the branches, including Cisco routers and switches, ADSL, and Network Infrastructure.- Led the project of replacing the leased lines with ADSL Site-to-Site VPN to reduce the networking cost for our branches.
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  • Dar Elshefa Hospital
    System Engineer
    Dar Elshefa Hospital Sep 2009 - Nov 2010
    - Administered the hospital network, computers, printers, and internet access.- Administered the Medical Application Servers, SQL Servers, and troubleshooted their technical issues.- Administered Kaspersky Administration Center, Managed Client Updates and Virus Scan.
  • Linkstream
    Technical Support Engineer
    Linkstream Jul 2006 - Aug 2009
    Worked on Installing Link ADSL lines in PSTN Central Offices, and Configuring the Routers to the Customers.

Mohamed Banna Skills

Active Directory Microsoft Sql Server Microsoft Exchange C# Asp.net Entity Framework Wpf Linq Xaml Javascript Bootstrap Html Css Json Angularjs Web Development Web Applications Asp.net Mvc Servers Cisco Technologies Dhcp Dns Windows Server Operating Systems Team Leadership Virtualization Group Policy Domain Name System Hyper V Sharepoint Vmware

Mohamed Banna Education Details

Frequently Asked Questions about Mohamed Banna

What company does Mohamed Banna work for?

Mohamed Banna works for Medstreaming

What is Mohamed Banna's role at the current company?

Mohamed Banna's current role is Senior Support Lead.

What is Mohamed Banna's email address?

Mohamed Banna's email address is mo****@****ook.com

What schools did Mohamed Banna attend?

Mohamed Banna attended Faculty Of Electronic Engineering, Menoufia University.

What are some of Mohamed Banna's interests?

Mohamed Banna has interest in Social Services, Education, Environment, Science And Technology, Health.

What skills is Mohamed Banna known for?

Mohamed Banna has skills like Active Directory, Microsoft Sql Server, Microsoft Exchange, C#, Asp.net, Entity Framework, Wpf, Linq, Xaml, Javascript, Bootstrap, Html.

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