- Scout, invest, and manage talents, help get talents booked for shows- Quarterly paper work, 2-3 times a year- Performing artist when booked- Songwriter for self and other artist- Touring manager for artist

• Report to Executive Operation manager• Hotel and venue logistics - For the National Board meeting in Dallas and Management Committee meeting in Arizona - Hotel includes finding best hotel, best rate, working with each attendee to book their room. - Venue logistics includes working closely with the site to see if we can get free space, if needed booking space with the hotel.• Board Meeting - Develop first draft of the dashboard. Coordinating with all functional leads to receive materials - Organize and print materials - Project timeline tracking – committee meetings, board sessions• Local Board - Roadshow logistics – timing, venues, coordination with site for logistics and planning - Help with drafting local board newsletters• Other - Potential support to onboard new board member (updating , logistics, student prep) - National team logistics - in coordination with the Boston team (i.e. early release) - Updating Management Committee snapshot - Org-wide virtual calls- scheduling, logistics, support during the call - Expense reports

• First-line support for walk-in customers, including accurately recording their problem or request, communicating timetable and steps, then correctly resolving problem• Retrieve non-working customer computers from their campus location, and replacing them• Master and configure new HBS computers for deployment to customers, along with performing computer and peripheral moves• First-line support for walk-in customers, including accurately recording their problem or request, communicating timetable and steps, then correctly resolving problem• Retrieved non-working customer computers from their campus location, and replaced them• Configured new HBS computers for deployment to customers, along with performing computer and peripheral moves• Accurately tracked and recorded service tickets using ServiceNow call-tracking system, while managing and updating open ticket queue with detailed information as work advances• Monitored and tested fixes to ensure technical problems have been adequately resolved • Installed and troubleshot HBS-standard business software and platforms including Microsoft Windows, Mac OX, Microsoft Office, and encryption applications