Michael Baram Email & Phone Number

Miami, Florida, US

• Head QA Department; manage several teams (70+ resources) responsible for assuring the quality releases of multiple internal systems (SAP, JDA, Steelwedge, Informatica, Salesforce, OTC (AS/400), WMI, mobile applications.
• Build teams, mentor managers and employees, set objectives and performance goals, establish and document processes.
• Monitor all QA efforts on projects, resolve issues, gather metrics.
• Developing test automation and performance testing COE, helping introduce DevOps in Solution Delivery department.
• Work with multiple vendors (Deloitte, PWC, Accenture, Infosys, Momentum, Razorfish) coordinating onsite/offshore resources.Lead User Documentation and Training team, ensuring developed solutions have adequate.
• Participate in multi-discipline committees tasked with improving SDLC, implementing Agile, find efficiencies and save.Held Business Relationship Manager (BRM) role responsible for managing IT Enhancements Portfolio.

Do it as a hobby - mostly helping friends and family with their real estate needs.

Miami, Florida, US

• Was responsible for setting up processes and performing testing of Oceania and Regent Seven Seas Cruises websites (developed in.Net with MS SQL server backend and Ektron CMS) using SCRUM methodology.
• Established QA discipline within the Web team; developed and implemented QA processes, held SCRUM Meetings.
• Developed test strategy and objectives, evaluated test automation and load testing tools.
• Used NVS Evolution cruise reservation system and SQL queries to set up test data and verify test data, used AWS and VPN services to test geolocation and Netscaler load balancing.
• As Webmaster supported production website, helped guests with website issues, validated ongoing releases.
• Conducted Usability Testing on new website.

Computer support and training for home and small business users.***********************************http://www.pc-assistant.com***********************************

Miami, FL, US

• Managed QA team in charge of maintaining TracFone systems ensuring services to over 20 million users - new phones and carrier connectivity, customer facing web and IVR functionality, backend systems used by customer.
• Worked with PMO to plan projects, scheduled resources, developed QA strategy, test plans and reviewed test cases.
• Worked closely with multiple business units to ensure requirements clarity, validated test strategy, design, test plans and test cases; coordinated UAT activities.
• Developed test automation program by upgrading QC/QTP/LR environment, evaluated and re-energized internal resources, conducted vendor search and evaluation, wrote OTP scripts for automated acceptance tests.
• Developed and supported QA strategic vision and game plan for large projects, reported progress metrics to senior management.
• Ensured process and documentation compliance with SOX regulations, prepared for and conducted audits.

Plantation, FL, US

• Managed teams and critical efforts supporting quality releases of Enterprise Resource Management system used by major players in the global media and broadcast industry to manage personnel, equipment and facilities.
• Quickly increased efficiency of troubled QA team, established basic processes, hired new talent.
• Improved product quality and reliability by devising test automation strategy, then employing TestComplete to gradually increase test coverage.
• Implemented and administered defect tracking (TestTrack Pro) and test management (TestLink) systems.
• Tested traditional and SaaS products developed using C++, C#,.Net and Silverlight technologies, wrote queries for MS SQL and Oracle databases, tested web and Blackberry thin clients, product APIs and third party.
• Realized significant ROI by starting offshore testing effort and making it a tremendous success.

Oakland, California, US

• Was instrumental in establishing internal Software Quality Assurance Program across the enterprise.
• Developed comprehensive set of QA processes and templates to formalize all QA activities, including specific subset of QA procedures ensuring quality of projects delivered by external vendors.
• Helped establish SLA with internal partners (Project Management, Business Analysts, Support and Configuration Management teams) for deliverables and milestones.
• Facilitated User Acceptance Testing (UAT) for regional office migration, performed full cycle of project management activities.
• Led testing of secure document management system based on IBM FileNet – developed test strategy, wrote test and test cases in Quality Center, developed basic acceptance test using QTP.

New York, NY, US

• Succeeded in establishing internal QA discipline and standards for one of the largest creative agencies in US.
• Devised QA policies, procedures and templates for company-wide implementation.
• Evaluated and implemented QA toolset – Mercury (HP) Quality Center and QuickTest Pro (QTP).
• Succeeded in building diversified, functional and multi-talented team capable covering all QA and Support tasks.
• Helped implement RUP-based QA process, used Agile methodology on several projects as well.
• Introduced test automation effort, researched and evaluated tools – CitraTest and TestComplete.

South San Francisco, California, US

• Managed joint vendor/client SQA Team which is testing and supporting sales force automation system used by Genentech field sales to manage business contacts and communicate with home office. The team was responsible.
• Organized and formalized RUP (Rational Unified Process)-based QA Process, implemented bug and test case tracking metrics.
• Devised QA Strategy, created test plans and test cases framework.
• Built diversified multi-talented team with capabilities to cover all QA and Product Support related tasks.
• Mentored and motivated, listened to and guided subordinates.
• Worked closely with PM, BA, Dev and Ops teams to ensure best possible communication and mutual support.

GB

* Established QA process and tested e-Commerce system that allows BBC to sell digital media products online. This global enterprise system is built using J2EE on Sun Solaris and Windows 2000 platforms; uses Documentum, Documentum Media Services, Telestream FlipFactory, ATG Dynamo and Oracle on the back-end and is situated across two continents.*.

* Managed QA Team conducting black- and white-box testing of Vigilance Performance Management and Supply Chain Event Management (SCEM) package.* Established and maintained productive QA Team by choosing, mentoring, motivating and retaining “cream of the crop” employees.* Developed automated, white- and black-box testing strategy, helped design and test.

San Francisco, California, US

* Led Web Interfaces Team responsible for testing of Wells Fargo public website* Introduced QA process in Web Development Group, constantly interactions with business partners, developers, vendors and other operational units involved in projects.* Interpreted business and technical specifications in order to generate test plans.* Conducted hiring, training.

Charlotte, NC, US

* Validated web interface to Informix-based High Yield Research Database with e-mail notification and Java application used to publish new documents it this database.* Conducted complete testing (front end, load director and web server) of WebPlaid – ActiveX contact management application with Sybase back end. As the result of the testing company has saved.

Norwalk, Connecticut, US

* Verified complete integration of drivers, Pagis and TextBridge on the installation CD for Xerox SOHO multifunctional devices.* Conducted ink usage testing directly resulted in saving $1,000,000 for the company.* Performed localization testing of French, German, Italian, Portuguese and Spanish versions of the software.

Performed testing of Canon printer and scanner drivers and imaging applicaitons

Installed and supported computer network for vehicle auction.Created requirements for custom software, accepted periodic builds, tested the releases and reported defects.