Michael Baram Email & Phone Number

Miami, Florida, Us

Head QA Department; manage several teams (70+ resources) responsible for assuring the quality releases of multiple internal systems (SAP, JDA, Steelwedge, Informatica, Salesforce, OTC (AS/400), WMI, mobile applications and more) supporting business operations:• Build teams, mentor managers and employees, set objectives and performance goals, establish and document processes.• Monitor all QA efforts on projects, resolve issues, gather metrics.• Developing test automation and performance testing COE, helping introduce DevOps in Solution Delivery department.• Work with multiple vendors (Deloitte, PWC, Accenture, Infosys, Momentum, Razorfish) coordinating onsite/offshore resources.Lead User Documentation and Training team, ensuring developed solutions have adequate documentation and training materials.Process Improvement - participate and heavily contribute to the Portfolio Management, Project Delivery, User Provisioning and Change Management core processes:• Participate in multi-discipline committees tasked with improving SDLC, implementing Agile, find efficiencies and save.Held Business Relationship Manager (BRM) role responsible for managing IT Enhancements Portfolio - coordinate IT User Group, responsible for budget and resources allocation:• Gathered project info and presented to user group for review and approval, tracked projects through completion.

Do it as a hobby - mostly helping friends and family with their real estate needs.

Miami, Florida, Us

Was responsible for setting up processes and performing testing of Oceania and Regent Seven Seas Cruises websites (developed in .Net with MS SQL server backend and Ektron CMS) using SCRUM methodology. • Established QA discipline within the Web team; developed and implemented QA processes, held SCRUM Meetings.• Developed test strategy and objectives, evaluated test automation and load testing tools.• Used NVS Evolution cruise reservation system and SQL queries to set up test data and verify test data, used AWS and VPN services to test geolocation and Netscaler load balancing.• As Webmaster supported production website, helped guests with website issues, validated ongoing releases.• Conducted Usability Testing on new website.• Used JIRA and Enterprise Tester to track test cases and issues.• Used Testing Anywhere tool to develop automated smoke tests and JMeter for performance testing.

Computer support and training for home and small business users.***********************************http://www.pc-assistant.com***********************************

Miami, Fl, Us

Managed QA team in charge of maintaining TracFone systems ensuring services to over 20 million users - new phones and carrier connectivity, customer facing web and IVR functionality, backend systems used by customer service agents and IT .• Worked with PMO to plan projects, scheduled resources, developed QA strategy, test plans and reviewed test cases.• Worked closely with multiple business units to ensure requirements clarity, validated test strategy, design, test plans and test cases; coordinated UAT activities.• Developed test automation program by upgrading QC/QTP/LR environment, evaluated and re-energized internal resources, conducted vendor search and evaluation, wrote OTP scripts for automated acceptance tests.• Developed and supported QA strategic vision and game plan for large projects, reported progress metrics to senior management.• Ensured process and documentation compliance with SOX regulations, prepared for and conducted audits.

Plantation, Fl, Us

Managed teams and critical efforts supporting quality releases of Enterprise Resource Management system used by major players in the global media and broadcast industry to manage personnel, equipment and facilities.• Quickly increased efficiency of troubled QA team, established basic processes, hired new talent. • Improved product quality and reliability by devising test automation strategy, then employing TestComplete to gradually increase test coverage.• Implemented and administered defect tracking (TestTrack Pro) and test management (TestLink) systems.• Tested traditional and SaaS products developed using C++, C#, .Net and Silverlight technologies, wrote queries for MS SQL and Oracle databases, tested web and Blackberry thin clients, product APIs and third party interfaces.• Realized significant ROI by starting offshore testing effort and making it a tremendous success. • Drastically improved visibility into release process by creating flexible release planning model.• Helped define metrics to evaluate performance, identified KPI for presentation to senior management.• Created formal IT department, managed IT team responsible for supporting about 100 users worldwide.• Significantly improved end user experience, as well as infrastructure security and reliability by implementing asset management, server and network monitoring systems and procedures, ensuring licensing compliance. Deployed Cisco ASA, Checkpoint VPN, Avaya IP Office, Spiceworks, WSUS, other systems, most of them hands-on.• Procured hosting environment for upcoming SaaS product and online marketplace using Host.net and Amazon AWS.• Devised disaster recovery, business continuity, backup, issue escalation and emergency procedures.

Oakland, California, Us

• Was instrumental in establishing internal Software Quality Assurance Program across the enterprise.• Developed comprehensive set of QA processes and templates to formalize all QA activities, including specific subset of QA procedures ensuring quality of projects delivered by external vendors.• Helped establish SLA with internal partners (Project Management, Business Analysts, Support and Configuration Management teams) for deliverables and milestones.• Facilitated User Acceptance Testing (UAT) for regional office migration, performed full cycle of project management activities.• Led testing of secure document management system based on IBM FileNet – developed test strategy, wrote test and test cases in Quality Center, developed basic acceptance test using QTP.

New York, Ny, Us

• Succeeded in establishing internal QA discipline and standards for one of the largest creative agencies in US.• Devised QA policies, procedures and templates for company-wide implementation.• Evaluated and implemented QA toolset – Mercury (HP) Quality Center and QuickTest Pro (QTP).• Succeeded in building diversified, functional and multi-talented team capable covering all QA and Support tasks.• Helped implement RUP-based QA process, used Agile methodology on several projects as well.• Introduced test automation effort, researched and evaluated tools – CitraTest and TestComplete.• Actively participated in testing and test automation of several projects for Visa, Genentech and Roadrunner Sports.

South San Francisco, California, Us

Managed joint vendor/client SQA Team which is testing and supporting sales force automation system used by Genentech field sales to manage business contacts and communicate with home office. The team was responsible for manual and automated testing of the system as well as was heavily involved in ongoing support of multiple production instances. Duties include:• Organized and formalized RUP (Rational Unified Process)-based QA Process, implemented bug and test case tracking metrics.• Devised QA Strategy, created test plans and test cases framework.• Built diversified multi-talented team with capabilities to cover all QA and Product Support related tasks.• Mentored and motivated, listened to and guided subordinates.• Worked closely with PM, BA, Dev and Ops teams to ensure best possible communication and mutual support.• Championed test automation effort, conducted tools research and evaluation, wrote automated test cases using CitraTest, Visual Basic and TestComplete.

Gb

* Established QA process and tested e-Commerce system that allows BBC to sell digital media products online. This global enterprise system is built using J2EE on Sun Solaris and Windows 2000 platforms; uses Documentum, Documentum Media Services, Telestream FlipFactory, ATG Dynamo and Oracle on the back-end and is situated across two continents.* Implemented QA process from scratch, established documentation standards and defect definition.* Built diversified QA team, conducted candidates search and hiring.* Conducted test process design, developed QA strategy and test plan.* Created QA environment, installed Solaris, Oracle and Documentum, set up Bugzilla as defect tracking and customer support system.* Used DQL and SQL to manipulate data in Documentum docbase and Oracle database.* Created automated test plan, test framework and scripts using SilkTest.

* Managed QA Team conducting black- and white-box testing of Vigilance Performance Management and Supply Chain Event Management (SCEM) package.* Established and maintained productive QA Team by choosing, mentoring, motivating and retaining “cream of the crop” employees.* Developed automated, white- and black-box testing strategy, helped design and test custom white-box testing tools, used Silk Test and Silk Performer for automated UI and performance testing.* Set up and managed hardware and software configurations for QA lab; took over, overseen and improved application build process, created semi-weekly development builds using InstallShield and in-house tools.* Closely collaborated with members of Professional Services and Sales Support Teams to assist in facilitating product demonstrations and resolve field issues.* After company downsizing took over First Level Customer Support function.

San Francisco, California, Us

* Led Web Interfaces Team responsible for testing of Wells Fargo public website* Introduced QA process in Web Development Group, constantly interactions with business partners, developers, vendors and other operational units involved in projects.* Interpreted business and technical specifications in order to generate test plans.* Conducted hiring, training and day-to-day personnel management.* Supervised testing and tested Personal and Small Business Portal sites that were being developed on ATG Dynamo and Documentum platforms with Oracle back-end.* Participated in designing custom software development process bank-wide according to CMM guidelines.* Performed ambiguity reviews of business specifications prior to their acceptance by QA.* Verified correct implementation of various new business rules and related application changes.

Charlotte, Nc, Us

* Validated web interface to Informix-based High Yield Research Database with e-mail notification and Java application used to publish new documents it this database.* Conducted complete testing (front end, load director and web server) of WebPlaid – ActiveX contact management application with Sybase back end. As the result of the testing company has saved $500,000.* Participated in testing of complete trading platform including data feeds, order routing and executions.

Norwalk, Connecticut, Us

* Verified complete integration of drivers, Pagis and TextBridge on the installation CD for Xerox SOHO multifunctional devices.* Conducted ink usage testing directly resulted in saving $1,000,000 for the company.* Performed localization testing of French, German, Italian, Portuguese and Spanish versions of the software.

Performed testing of Canon printer and scanner drivers and imaging applicaitons

Installed and supported computer network for vehicle auction.Created requirements for custom software, accepted periodic builds, tested the releases and reported defects.