• Served on the leadership team as an advisor for entire production staff for GM Live. This included developing recommendations for hiring, individual promotions, job delegations and team engagement. Over a two year period, transitioned the production team from one brand housed in two small buildings, to six brands spanning a 125,000 sq ft space.Managed network troubleshooting and diagnostics, conducted equipment intake and inventory management, maintained and serviced devices, ensured reliable connectivity, and supported multiple platform applications to optimize IT operations and performance.Oversaw onsite production of live direct to consumer content across all six studio brands (Chevy, Buick, GMC, Cadillac, EV Live and Home Energy). Supervised 14 producers as their direct People Manager. Conducted monthly check-ins and bi-yearly company reviews. Encouraged and searched for career opportunities for each individual.Liaison to multiple vendor-partners housed within the studio spaces. Worked to build relationships to support open lines of communication.Led AM, PM and weekend shifts. Ran live experiential video and VR events for consumers through Group and 1:1 Tours.Was an inaugural team co-lead of 10 producers for General Motors’ first US-based experiential platform, Chevy Live (pre-GM Live). Maintained onsite studio purchases

As the Sr. Desktop Administrator I provide end user software and hardware support, as well as basic training and review of documented procedures. My responsibilities include interaction with end users via the Help Desk; escalating to the System Administrators when necessary. I am committed to the responsible monitoring of the service level provided to the headquarters office location as well.Of utmost importance to me is the brand of Customer Service I provide. I genuinely feel that the level of value I bring to a client lies not only in the ability to troubleshoot and resolve issues, but to know and understand my audience and its needs as well. By engagement and collaboration with end users, having discussions with them about their jobs and responsibilities I can better ascertain what functions are most important to them. Does one team use a certain software that another team does not? This is important, for knowing the difference can assist in the prioritization of workflow. What is a minor inconvenience for one end user could render another end user unable to complete their job. It is incumbent upon any IT professional to learn and know these things about the company for which they are performing their duties.I take great pride in my end users knowing that they will be treated as the smart, talented people that they are and that, TOGETHER, we will resolve any issue they are facing. I believe that this approach builds trust not only in myself as their IT Administrator, but in the company and its IT processes as a whole. End users are not my only co-workers, they are my clients as well. As such I challenge myself daily to treat them as I would treat a customer walking into my place of business. The result has been an increase in adherence to the ticketing process and the overall satisfaction of my office staff in general.

Member of Deployment Team for Dell client to implement large scale encryption projectTroubleshoot issues relative to the installation of software package and associated functionalityAssisted end-users with software acclimation and registration

Determined specifications and developed overall plan for new SharePoint 2010 site collectionCreated test plans and deployment strategies for associated teamsWorked with team members for automated testing and release managementCreated SharePoint 2010 site collection for Ford Credit Systems Planning DepartmentCreated and maintained reports using Microsoft Access and Query Functionality

Implemented troubleshooting techniques to solve end user software issuesManaged tracking of end user support calls and call logistics using integrated software packageAcquired in-depth proficiency in IRS forms and publications

Set up standard user workstations; customized workstations for individual end usersInstalled applications and configured desktop and laptop systems using Novell, Symantec, Novell Groupwise, Winwall Adobe and multiple Anti Virus applicationsAssured user profiles, documents and settings were maintained and transferred for hardware system upgrades using proper back up and data migration techniques

Disbursed all funds pertaining to closed transactionsReviewed, balanced and approved Settlement Statements and Performed post closing audits Resolved disputes arising from escrow agreements and offers to purchase landNamed by the President of Real Estate One to the Marketing CommitteeReceived the 2007 Outstanding Customer Service Award

Independently managed satellite officeDisbursed all financial debits for closed transactionsAssisted in market expansion

Hired permanently and promoted within first two monthsReviewed legal documents for accuracyManaged accounts payable/receivable