Mena Basaly Email & Phone Number

Sydney, New South Wales, Australia

- Providing SME-level support and maintenance of the Data Communication Network on Sydney Metro Northwest- Management of support ticketing to meet a stringent SLA on a 24/7 basis- Onsite provisioning, commissioning and testing of Communications and Central Control Systems- Overseeing contractors performing installation and rectification works in a complex rail and datacentre environment

- Specification, configuration and commissioning of networking equipment- Design and provisioning of Network Monitoring and Authentication systems- Facilitation of interfacing systems with third-party devices in a network environment- Documentation and verification of design and architecture- Following the Thales Systems Engineering methodology

- Working with the Youth Action team to deliver What's Up West? 2017, a 2-day conference for hundreds of young people in Western Sydney- Managing logistics for this event, as well as our team of volunteers on the ground- Procurement of funding to increase the conference's accessibility for young people across the Western Sydney region

- Coordination of Australia's largest face-to-face consultation of young people.- Oversight of the 2017 Australian Youth Representative to the United Nations (Paige Burton).- Strategic planning of the program.- Managing relationships with partners and stakeholders.- Actioning the aims of the UN Youth Australia Strategic Plan by broadening access to these consultations.

Sydney

- Providing an outstanding customer experience to inbound clientele.- Managing and resolving conflict with the company's signature "One-call resolution" mentality- Utilising data management systems to create, maintain and track services.

North Melbourne

A full-time 6 month internship undertaken as part of my degree with a medium-sized Building Services Engineering Consultancy Firm. I was exposed to a wide range of projects, including tenancy fitouts, large-scale apartment developments, warehouse developments and base-building works. - Document Control of construction projects- Heat load modelling and lighting simulation (HAP, diaLUX)- Mechanical and Electrical services drafting- Preparation of spatial concepts.- Production of Electrical As-Built documentation and Mechanical Shop Drawings

- Overhauled, Implemented and managed the hotel's WHS system- Liaising with regulatory bodies and contractual negotiation - Graphic Design and Social Media strategy for the hotel- Provision of in-house IT Support for low to intermediate level issues- Events and promotions marketing and management

Bachelor Of Engineering And Business, Professional Engineering Practice, Mechanical And Mechatronics

Activities and Societies: Senior Co-op Engineering Scholarship 2018, Capstone People's Choice Award 2019

Education record

Activities and Societies: Engineering Studies Student Leader, Science and Engineering State Competition, Peer Support Leader, Defence.