Marcus Batson Email & Phone Number

Richardson, Tx, Us

Richardson, Texas, United States

-Track and manage team KPIs to achieve success by all standards.-Define and prioritize daily workload for increased team productivity.-Collaborate with install team to install new tools on time, within budget, at high quality-Meet with customer to discover and implement specifications for incoming tools-Collaborate with internal customers then present relevant solutions to external customer.-Support company AIx efforts by connecting allowed tools to enable higher tool uptime-Create and manage team documentation system to simplify information sharing-Ensure root cause of problems are recorded to make future troubleshooting easier and find failure trends across multiple tools.

Richardson, Texas, United States

-Troubleshoot and repair down tools leading to increased uptime.-Document solutions to share knowledge throughout company.-Lead escalation business process when needed to find solutions to long term down tools. Use 8D methodology to define problem statement and find next steps.-Return repairable parts to reduce warranty costs and increase on hand inventory.-Communicate with customer about what work is being done and next steps in plan.-Travel to customer fabs to provide support as needed to ensure warranty machines have support available.-Perform chamber retrofits to reconfigure chamber configuration to meet customer requirements.

Boise, Idaho, United States

-Mature equipment using established business processes.-Create reports as needed to explain tool downtime events and put prevention measures into place.-Communicate with tool vendors, construction, and safety to plan and preform modification activities.-Complete tool modification projects to move tools from alpha or beta state to production ready.-Prioritize commitments to ensure all pending tasks are completed. Escalate when conflicts cannot be resolved at local level.-Work alongside vendor to repair and fully qualify CVD chamber that was down for more than 120 days.-Use Epitaxy chamber experience to accelerate chamber work.

-Perform corrective and preventative maintenance-Maintained ERT certification-Researched the root cause of equipment alarms and implemented solutions-Leading monthly TPM meetings to ensure metrics are met.-Promoting a cooperative environment by working on tools with co-workers when possible.

-Planned and executed data center relocation.-Continued business operation with partial turnover from previous director.-Recovered file server after malicious network activity.-Managed department expenses and ensured vendors were paid in a timely manner.

- Create documentation for application configuration and procedures.- Responsible for enterprise move, add, change of Cisco VOIP phones.- Migrate Windows 2008 Domain Controllers to 2016 Servers and raise domain functional level to 2012R2.- Troubleshoot server outages and manage computing resources.- Resolved end user IT support problems for 600 employees.

- Perform preventative maintenance activities using approved procedures.- Troubleshoot tool alarms and faults on epitaxy reactors and rapid thermal annealing chambers.- Create daily report to clearly define work priorities and current status for oncoming shift.- Reduce PM green to green time by implementing engineer suggestions and feedback opportunities for improvement.- Respond to emergency calls as emergency response team member.- Complete support activities and eliminate support materials as a bottleneck to performing maintenance.- Encourage environment of safety by reporting near misses and coaching colleagues.