Sales Engineering responsibilities include:

Plays a significant role in the pre-sales design, implementation, testing, and final signoff of communication subsystems for multiple Seattle Sound transit extensions.

Served as a senior designer and implementation leader for CCTV installations for city transit customers. Recognized as a technical subject matter expert (SME) for CCTV, video analytics, and PSIM solutions. Provided hands-on engineering support on several high-profile projects, including:➣ Seattle (Sound Transit) - Managed forklift replacement of EoL DVR video recorders with encoders and NICE.➣ Denver RTD - Eagle P3 project. Designed and expanded NICE PSIM to allow security to see both… Show more Served as a senior designer and implementation leader for CCTV installations for city transit customers. Recognized as a technical subject matter expert (SME) for CCTV, video analytics, and PSIM solutions. Provided hands-on engineering support on several high-profile projects, including:➣ Seattle (Sound Transit) - Managed forklift replacement of EoL DVR video recorders with encoders and NICE.➣ Denver RTD - Eagle P3 project. Designed and expanded NICE PSIM to allow security to see both projects.➣ Denver RTD - mNVR Initiative. Crafted and implemented the first custom mNVR solution for Denver RTD.➣ CATS (Charlotte) - Designed, tested, and integrated a new CCTV system expansion.➣ Caltrain - Expanded existing CCTV system for new substations for electrification of converted diesel trains.➣ Transbay - Designed and installed a CCTV system to integrate with PSIM for a new bus and train retail park. Show less

Promoted to support up to four regional sales managers in selling CCTV and PSIM solutions to a diverse customer base. Extended pre-sales engineering assistance to the sales team supporting 12 districts within the United States Federal Reserve. Held ultimate accountability for overseeing all technical aspects of the sales process. ➣ Earned commendation with the President’s Club Award and The National Sales Engineer of the Year in FY10 as a best-in-class engineering achiever supporting the… Show more Promoted to support up to four regional sales managers in selling CCTV and PSIM solutions to a diverse customer base. Extended pre-sales engineering assistance to the sales team supporting 12 districts within the United States Federal Reserve. Held ultimate accountability for overseeing all technical aspects of the sales process. ➣ Earned commendation with the President’s Club Award and The National Sales Engineer of the Year in FY10 as a best-in-class engineering achiever supporting the Federal Reserve.➣ Adopted the added duty of providing engineering support for the education and transportation verticals.➣ Instrumental in helping design, build, and showcase impactful product demonstrations at trade shows. ➣ Served as a trusted advisor and technical subject matter expert (SME) for customers and the sales teams.➣ Oversaw product evaluations conducted at customer sites and led training sessions for channel partners.➣ Led technical negotiations with customers, tailored system configurations, and generated product quotes to meet their specific technical requirements. Show less

Brought on board as an integral member of a 10-person support engineering team. Tasked with providing remote pre-sales support to field sales staff and onsite technical support to national customers. Created detailed bill of materials (BOMs) for the sales team based on specific customer requirements.➣ Recognized as the Support Engineer of the Year in FY04 as a consistent top performer. ➣ Participated in beta-testing of R&D procedures to validate functionality before customer… Show more Brought on board as an integral member of a 10-person support engineering team. Tasked with providing remote pre-sales support to field sales staff and onsite technical support to national customers. Created detailed bill of materials (BOMs) for the sales team based on specific customer requirements.➣ Recognized as the Support Engineer of the Year in FY04 as a consistent top performer. ➣ Participated in beta-testing of R&D procedures to validate functionality before customer implementation.➣ Stayed up-to-date and current on industry trends, competitive products, and emerging technologies.➣ Spearheaded onsite installations of new DVR systems and conducted upgrades for existing ones.➣ Wrote and developed comprehensive training materials and conducted training sessions for customers.➣ Assumed management oversight for the support desk in the absence of the customer support manager.➣ Directed the transition of a customer’s forklift system to new versions, facilitating new installations. ➣ Provided customers with ad-hoc software application support over the phone, via email, and remotely using third-party remote-control software. Show less