Melissa Baumgartner Email & Phone Number

Spring, TX, US

United States

Houston, Texas, United States

• Assist with developing documentation relevant to service delivery for the Production segment, including work instructions/standard operating procedures, operator’s manuals, checklists, forms, etc.
• Edit/format technical documentation for consistent content, formatting, and style
• Maintain Production segment documentation within Windchill
• Communicate availability of new/revised documents to applicable recipients
• Perform audits of the product lines in the Production segment to ensure they meet the company-wide set of service delivery standards
• Assist the product lines in the Production segment with meeting the requirements outlined in the service delivery audits

Houston, Texas Area

• Manage training and competency SharePoint site for multiple product lines
• Develop monthly training and competency reports for key performance indicator (KPI) management
• Facilitate recording training completion within learning management system
• Collaborate with regional management to confirm competency requirements for personnel
• Develop documentation relevant to competency assessments
• Facilitate recording competency completion within data management system

Houston, Texas, United States

• Collaborated with Subject Matter Experts (SMEs) to obtain content for technical documentation
• Developed technical work instructions and other relevant documentation (i.e. checklists, forms, operator’s manuals, etc.)
• Edited/formatted technical documentation for consistent content, formatting, and style
• Managed document release and distribution to relevant personnel
• Edited computer-based trainings intended for internal personnel skill development
• Coordinated with third-party and in-house personnel to perform translation on released technical documentation

Houston, Texas, United States

• Analyzed software revisions and implemented changes to electronic documentation
• Maintained online reference materials for assigned software applications
• Verified layout and formatting to finalize hardcopy manuals for release
• Edited manuals, online reference materials, and other electronic documentation for content, style, and formatting
• Translated client software and online reference materials for Canadian English clients
• Utilized RoboHelp and MadCap Flare software to convert hardcopy manuals to online versions

Bachelor Of Arts - Ba, English (Rhetoric)

Master Of Arts - Ma, Technical Communication

Activities and Societies: Sigma Tau Delta International English Honor Society

Bachelor Of Science - Bs, Nutritional Sciences

Activities and Societies: TAMU Nutrition and Dietetic Association