Melissa Baumgartner Email & Phone Number

Spring, Tx, Us

Spring, Tx, Us

United States

Houston, Texas, United States

• Assist with developing documentation relevant to service delivery for the Production segment, including work instructions/standard operating procedures, operator’s manuals, checklists, forms, etc.• Edit/format technical documentation for consistent content, formatting, and style• Maintain Production segment documentation within Windchill• Communicate availability of new/revised documents to applicable recipients• Perform audits of the product lines in the Production segment to ensure they meet the company-wide set of service delivery standards• Assist the product lines in the Production segment with meeting the requirements outlined in the service delivery audits• Conduct meetings with audit owners to determine progress and define timelines for outstanding tasks• Supervise Completions segment owners with performing the service delivery documentation audits• Conduct document development/review sessions with Subject Matter Experts (SMEs) to create new documentation/review existing documentation

Houston, Texas Area

• Manage training and competency SharePoint site for multiple product lines• Develop monthly training and competency reports for key performance indicator (KPI) management• Facilitate recording training completion within learning management system• Collaborate with regional management to confirm competency requirements for personnel• Develop documentation relevant to competency assessments• Facilitate recording competency completion within data management system• Onboard and provide technical instruction for junior team members

Houston, Texas, United States

• Collaborated with Subject Matter Experts (SMEs) to obtain content for technical documentation• Developed technical work instructions and other relevant documentation (i.e. checklists, forms, operator’s manuals, etc.)• Edited/formatted technical documentation for consistent content, formatting, and style• Managed document release and distribution to relevant personnel• Edited computer-based trainings intended for internal personnel skill development• Coordinated with third-party and in-house personnel to perform translation on released technical documentation• Formatted translated versions of technical documentation• Collaborated with team members to ensure document consistency

Houston, Texas, United States

• Analyzed software revisions and implemented changes to electronic documentation• Maintained online reference materials for assigned software applications• Verified layout and formatting to finalize hardcopy manuals for release• Edited manuals, online reference materials, and other electronic documentation for content, style, and formatting• Translated client software and online reference materials for Canadian English clients• Utilized RoboHelp and MadCap Flare software to convert hardcopy manuals to online versions• Coordinated with other internal departments to integrate product knowledge• Mentored junior technical writers and provided feedback on documentation• Participated in continuing education workshops to improve soft and hard skills• Collaborated with coworkers to maintain cohesive version control and quality• Contributed written submissions to monthly publication communicating new features available for clients• Demonstrated new features of assigned software applications to team members/supervisor in a classroom setting• Lead creation process of new manual documentation for client software application

Bachelor Of Arts - Ba, English (Rhetoric)

Master Of Arts - Ma, Technical Communication

Activities and Societies: Sigma Tau Delta International English Honor Society

Bachelor Of Science - Bs, Nutritional Sciences

Activities and Societies: TAMU Nutrition and Dietetic Association