Michael Bayard Email and Phone Number

Leading B2C eCommerce strategy and technology

OSF Digital helps businesses on their end-to-end digital transformation journey. We are a leading global commerce and digital cloud technology solution company, with expertise in enterprise CRM, CMS, OMS, connected commerce, ecommerce management, and cloud application development. Our agile approach allows us to scale global growth more quickly, and to deliver innovative solutions across channels, devices, and locales to enterprises and emerging businesses across B2B and B2C sectors.OSF Digital Strategy provides consulting to retailers, brands, B2B organizations on growing their business through services such as omnichannel acceleration strategy and roadmap, digital marketing optimization, loyalty strategy and program design, CX and benchmarking, organizational design and change management, and so much more.

[Acquired by OSF Digital in Jan 2022] FitForCommerce helps ecommerce, omnichannel, and B2B businesses make smarter investment decisions on strategy, technology, marketing, merchandising, operations, financials, organizational design, and more. Our consultants are former retail or brand practitioners that leverage their experience to provide strategic and hands-on guidance on everything needed to build, grow, and accelerate your business.

Oversee operational execution of projects built on the Salesforce Commerce Cloud platform (SFCC). These include new sites, site enhancements, LINK Cartridges, and site assessments for marquee Internet retailers. - Lead Salesforce Commerce Cloud SFCC (fka Demandware) implementations- Cross-Cloud platform engagements - MuleSoft, Salesforce Marketing Cloud, Salesforce Commerce Cloud, Salesforce Service Cloud - Engagement Manager L2 Certified ($5-$15 million budgets)- Create and execute project work plans for all projects- Develop scope-based work streams and resource plans to meet requirements- Manage day-to-day operational aspects of multiple SFCC projects- Apply process methodology in order to adhere to project standards- Use Agile framework to manage software development cycles- Build reports to convey status, budget health, expenses, and scope changes- Ensure project documentation is complete and published to internal and external stakeholders- Maintain client expectations and partnership throughout project engagement

**LYONSCG Acquired by Capgemini, Inc**Oversee operational execution of projects built on the Salesforce Commerce Cloud platform (SFCC). These include new sites, site enhancements, LINK Cartridges, and site assessments for marquee Internet retailers. - Lead Salesforce Commerce Cloud SFCC (fka Demandware) implementations- Create and execute project work plans for all projects- Develop scope-based work streams and resource plans to meet requirements- Manage day-to-day operational aspects of multiple SFCC projects- Apply process methodology in order to adhere to project standards- Use Agile framework to manage software development cycles- Build reports to convey status, budget health, expenses, and scope changes- Ensure project documentation is complete and published to internal and external stakeholders- Maintain client expectations and partnership throughout project engagement

Consult and develop print production software solutions for high volume, multi-variant, manufacturing for multi-million dollar printer for their client in the CPG (Consumer Packaged Goods) space- Maintain database of ---- 50+ Relational Tables---- 750,000+ Records---- 200+ Table Joins---- 100+ Scripts---- 150+ Views (Form, Print, and Display)- Develop additional features for production automation and optimization- Design and develop, customized reports for display, export, and external interoperability- Advise Corporate IT, QA Mangers and Executives on best practices / risks- Problem solve system and database server issues

My team owns enterprise client-facing support escalations. All teams use SalesForce to interact with clients. Kibo is a SaaS eCommerce order management platform with complex routing logic, payment gateways, inventory systems, APIs, warehouse management, shipping integrations, custom integrations, web-interfaces, client specific code etc.* Responsible for building and maintaining distributed Tier 2 support teams* Merge Tier 2 support process from five acquired companies into a single functional team* Implementations of Omni-Channel eCommerce order management system using Demandware web-front-end, custom payment gateways, inventory integration, and warehouse management shipping solution* Collaborate with client’s third-party System Integrators* Improved client response time by implementing automated workflow tools and metrics* Develop shift based on-call schedules to maintain 24 hour support SLAs* Troubleshoot highly complex technical issues across multi-tenant SaaS system* Craft SQL database queries for data diagnostics* Manage cloud-based customer service call center running on Genesys platform * Plan capacity for internal/external resources using key performance indicators* Make tough decisions on internal/external risks vs. deadlines* Identify, propose, and justify enhancements based on key data points* Diagnose defects in system and provide documented issues versus expected behaviors* Develop workflow based solutions to increase team productivity and focus* Continually serve as client facing subject matter expert for complex multi-tenant systems* Collaborate resources using agile software development framework

Supervise stock procurement team, track inventory trends, strategic sourcingMaintain professional relationship with top-tier account representativesAnalyze digital asset rejections and rapidly drive to resolution and re-deliveryProject manage large volume initiatives through technical and operational departmentsLiaise between technical operations, client, and client’s digital distribution channel representatives

I sold consumer electronics to top tier dot com retailers such as Amazon, NewEgg, and Buy.com.* Execute promotional schedules with online retail and distribution partners* Negotiate sales with strategic partners to drive revenue* Analyze sales trends, forecasts, and marketing strategy* Provide buyers with product knowledge and roadmaps* Assess performance using year-over-year reports

Build trust, confidence, reliability, and credibility with clients and executive sales teamsSchedule jobs with operations to insure production deadlines are metNegotiate with media buyers on pricing and contractual financial agreementsGather job specifications, generate client proposals, and present to clientsDevelop customized revenue driving market strategies for potential and existing clienteleHandle secure materials to maintain chain-of-custody

Apple Computer Specialist in San Luis Obispo