Carlos Javier Ruiz Zapata Pmp® L Pmo-Cp™ L Mbb Email & Phone Number

Cochabamba, Bolivia

Help customers to manage post-go-live change management service requests.Develop company's capabilities locally.

Bolivia

Provide training in Lean Six Sigma for the Supply Chain and Operations Masters Degree.

Cochabamba, Bolivia

Bolivia

Coach our customers in the development and adoption of the Operational Excellence Management System, by helping them to develop and deploy their business strategies, optimize their processes, develop their leaders and teams and solve their problems rigorously. Train yellow and green belts, design and implement lean six sigma projects. Also, act as a strategic leader and a business improvement manager for the operational level. Finally, applied change management processes and strategies to manage stakeholders.

Santa Cruz De La Sierra

Improved operational processes and aligned them to the company's strategy. Also, mapped the processes and used analytical skills to determine their current state efficiency in order to identify and propose improvement opportunities based in Lean Six Sigma. As a result, designed improvement projects for all processes (core and support) in order to comply with regulations set forth by respective authorities as the APS and to meet the goals set forth by the management team. Some key results include the reduction of insurance policy processing times leading to more revenue, the increse of customer service level in the claims process leading to higher levels of customer retention.

Santa Cruz De La Sierra

Coordinated the execution times for consulting projects, as well as planning all resources to be assigned to those consulting projects (number of consultants, materials, execution times, safety, etc.). Also, placed exams for candidates to initiate the certification process of all different levels and assisted in the assessment of projects presented by the candidates before the issuance of their certificates. Additionally, coordinated exam placement with all candidates, prepared all classes for each level of certification according to available resources and provided follow-up for all exercises presented in class and on the presentation of project deliverables by the candidates. A few results include the optimization of a lubricant packaging process for a customer in the oil industry, training more than 50 yellow belts and 25 green belts.

Santa Cruz De La Sierra

Implemented, reviewed, and updated all procedures for the Quality Department, focusing on the audit of the documentary system (policies, procedures and job descriptions). Furthermore, carried out all quality improvement activities following the Lean Six Sigma philosophy, including planning and executing operational changes in order to achieve efficient results, managing the registration and root-cause analysis of non-conformities. Additionally, I contributed to business development by visiting potential customers to conduct diagnostic studies about the current state of their processes, designing an implementation plan for customers derived from the diagnostic studies, coordinating with the Lean Six Sigma Institute the execution times for the Preparation, Piloting and Deployment stages for all relevant consulting projects, including all resources to be assigned to the consulting projects and all relevant activities for the Lean Six Sigma courses. Additionally, assisted in the scheduling of Lean Six Sigma courses (White, Yellow, Green y Black Belt) and the supervision in the application of the documentary system.

Santa Cruz De La Sierra

Defined quality needs for all processes and products, keeping food safety a priority. Assisted in the design of quality process which maximized value added to the customer. Conducted quality audits to the processes with the purpose of making improvement recommendations, mapping the current state of the processes, design the future state of the processes and implement action plans which allow to achieve set goals. Furthermore, measured the efficiency and effectiveness of the processes to set and implement Key Performance Indicators for such processes. Additionally, trained Area Managers in Quality Systems and Continuous Improvement methods and developed leaders in each work area. Also, supervised improvement projects assigned to area managers and contributed to the creation of a suggestion system which allowed to develop, select and prioritize improvement projects. Leas but not last, trained all personnel in the design and execution of continuous improvement projects, assisted employees in the adoption of continuous improvement projects and the selection of Continuous Improvement Teams for project execution. Key results include the reduction of defect rates in production of long and short pasta.

Santa Cruz De La Sierra

Researched, analyzed, proposed, documented, applied and spread the use of tools, methodologies and systems suitable for project management within the company as well as elaborated, proposed and presented relevant business cases for all projects developed within the company, thus contributing to the structuring and prioritization of the project dashboard at the bank. Also, provided support in the definition, documentation and implementation of key performance indicators for the main projects carried out in coordination with all stakeholders. At the same time, executed studies and projects related to process improvement, organizational change, new products, services, channels, etc., from initial formulation, team formation, development, implementation and follow up. Provide support in the training for the personnel about project management, according to internal procedures. Furthermore, participated in the identification and analysis of improvement opportunities for products, services and processes of the bank providing support in the implementation of improvement actions. Key results include the optimization of operational processes to comply with regulatory norms and to exceed customer expectations.

Guangzhou, Guangdong, China

Managed the implementation of Lean Projects at customer's facilities by coordinating the on-time execution of projects, leading thirty five business consultants. Taking the outcomes of the projects in consideration, assisted customers to develop their own Lean Materials for internal development.

Guangzhou, Guangdong, China

Provided technical support to contractors of customers regarding sewing performance of thread, including productivity studies, cost analysis and product recommendations. Additionally, coordinated the technical team to provide immediate recovery to customers with sewing performance issues. Key results include the increase in sales to global key accounts.

Guangzhou, Guangdong, China

Provided sourcing solutions to companies in Latin America in a variety of product ranges including construction materials, textiles and electronics by managing their procurement processes.

Foshan, Guangdong, China

Developed customers in Latin America, Middle East and Africa by assisting to dental fairs in Key Locations, by strengthening relations with distributors and supervising the trading operations of sales.

Monterrey Area, Mexico

Provided financial advice to individuals regarding life and health insurance policies.

Orlando, Florida Area

Worked at the Magic Kingdom Emporium Complex as a Merchandise Cast Member where my job was to provide Merchantainment to our guests. Also acted as a store coordinator and developed networking abilities and principles that can be applied to any line of business.

Master Of Engineering - Meng, Quality And Productivity Systems, 87

Activities and Societies: Student Association of Bolivia Quality and Productivity Systems projects.

Exchange Program, Business Management

Operations Management Project. Interest in Six Sigma begins.

Bachelor Of Arts - Ba, Business Management, 82 Out 100

Activities and Societies: Bolivian Student Asociation Tennis Disney College Program Exchange Program to Walt Disney World Resort

Disney College Program, Human Resource Management, 90 Out Of 100

I took the following courses: Human Resource Management Hospitality Management Organizational Leadership

Project Management Professional, Project Management, Above Target