• Oversaw operations throughout tollbooths, parking lots, & valet.• Served as a mentor to develop team as leaders & managers.• Partnered with Human Resources & Labor Relations to assure adherence to all company & department procedures, policies, & union agreements.• First responder to emergencies, including medical & operational incidences.• Conducted several monthly presentations including lead meetings for parking and tollbooths, quarterly meetings and employee appreciation events.

• Responsible for $8 million in revenue budget & $2 million in operating budget.• Created and designed user-friendly spreadsheets and prepared reports for daily reconcilement, sales, monthly numbers, year-to-date, comparisons, labor, analysis & summaries.• Received, balanced, verified, and prepared a high volume of cash for daily deposits.• Reviewed purchase orders and invoices, classified & posted expenditures to appropriate budget account.• Processed computerized payroll and job coding for 300 full-time, part-time, union, and seasonal employees.• Established & implemented systems, policies, & procedures that greatly increased the safety, accuracy, reporting ability, & efficiency of the revenue collection function while preventing loss.• Authored & trained staff on the Cash Handling Policy.• Produced ad hoc reporting which triggered labor company-wide to match business demands.• Led team through the entire event management process including: planning, layouts, event move-in/move-out, deployment, & logistics on the 543-acre property.• Fostered strong, positive relationships and communication with all guests, internal, & external partners.• Oversaw staff development, advancement, discipline, & termination.• Continuously improved perception of Parking Department & customer satisfaction by raising caliber,helpfulness, & presentation of employees.

Assisted with import/export strategy and documentation. Conducted industry/country specific research, Harmonized Tariff Schedule research, and market research for potential product/service opportunities. Accessed foreign markets for matchmaking. Provided consultation in managing of cultural differences and teaching of cultural sensitivity.