Responsibilities and Achievements:• Officer and Board Member (company went public in 2018)• Right hand to the CEO (Chief of Staff)• Tip of the spear for all technical sales activities for the company• Technical sales support and deal strategy for 100+ direct & partner AE’s and SSE’s across the US• Sales intake, deal governance, deal execution and escalation POC for Fortune 100 partner• Executive sponsor and relationship lead for multiple global Managed Services customers• Responsible for 40+ employees in delivery organization• Responsible for service transition for the company• Achieved over 70% automated resolution of managed services incidents• Performed over 500 demos to prospective partners & customers• Developed and optimized billing practices for managed services with customers and partners• Directly assisted in over $30M in business conducted

Responsibilities:Technical consultant and relationship manager for multiple Large Enterprise global and national Managed Services customers. Pre and post-sales support for Professional and Managed services scoping and onboarding. Professional services project based infrastructure deployments, & technology and operational assessments. 3rd tier escalation for complex technical tasks and incidents. Ongoing training and mentoring for consultants. Operational responsibility for improvements in processes, procedures and customer satisfaction. Work closely with CEO, CTO & CSA to provide operational guidance, IT governance, and thought leadership. Spear head Large Enterprise and Mid Market Managed Services technical sales and service transition.Key Achievements:• Data Center migrations• Microsoft Exchange & Active Directory upgrades and migrations• VMware deployments, migrations and upgrades• Microsoft Hyper-V deployments• Microsoft SharePoint deployments• Disaster Recovery deployments• Data Management solution deployments• Technology assessments• Operational assessments• IT Transformation

Responsibilities:24x7x365 lead technical engineer for Data Center, Corporate, and Disaster Recovery locations and encompassing systems, solutions architecture and design. Daily hands on administration and engineering of multiple VMware vSphere Enterprise Plus clusters, 480+ terabytes of storage area networking with EqualLogic and Powervault, responsible for 250+ Windows 2008 R2, 2008, and 2003 virtual and physical servers supporting 800 internal employees, 15,000+ vendors and multiple financial customers such as Chase, Fannie Mae, and Bank of America. Responsible for numerous technology improvements and advancements including over 90% conversion to virtual infrastructure and complete storage consolidation.Key Achievements:• 95% virtualization and Data Center migration• Data consolidation to Dell EqualLogic storage area networking• Disaster Recovery Site implementation including DR automation• Microsoft Windows SharePoint Services to MOSS migration

Responsibilities:24x7x365 lead technical consultant for multiple Managed Services customers and Professional services project based technology deployments. Pre and post-sales support including SOW creation, pricing and project scoping.Key Achievements:• Multiple customer Data Center migrations• Managed Disaster Recovery Onboarding for multiple customers• Multiple Microsoft Office Communications Server deployments• Multiple Microsoft Exchange 2003/2007 migrations• Multiple SSL encrypted FTP services deployments• Multiple Microsoft Data Protection Manager deployments• Internal Microsoft Exchange 2007 deployment• Internal Microsoft SharePoint deployment• Internal Microsoft Office Communications Server deployment

Responsibilities:IT champion for all aspects of information technology across 6 sites in Texas. Managed 6 direct reports encompassing Service Desk and Engineering teams. Direct report to Vice President of IT. Operational responsibility for 2 Data Centers and industry imposed uptime Service Level Metrics.Key Achievements:• Development and oversight of $1m corporate technology budget• Creation and implementation of Corporate Disaster Recovery Plan & Policies• Migration to MOSS 2007• Implementation of MOM 2005• Implementation of LCS 2005• Implementation of remote access solution• Implementation of message hygiene solution• Implementation of Service-Now ITSM