At Genesys, my focus has been on refining digital user experiences and leveraging web analytics to bolster our B2B marketing strategies. Through diligent analysis and management of global website metrics, I've contributed to significant improvements in site speed and user engagement. A notable achievement includes managing a website chat feature that generated over $180 million in pipeline value within its first 18 months.With expertise in digital strategy and a deep understanding of marketing dynamics, I am committed to driving business growth and enhancing brand interactions. The tools of my trade are comprehensive analytics platforms like Google Analytics and Tag Manager, which enable me to make data-driven decisions that resonate with our global audience. My approach is rooted in a combination of strategic oversight and hands-on execution that keeps Genesys at the forefront of digital innovation.
Listed skills include Customer Service, Salesforce.Com, Time Management, Sales Management, and 26 others.