Assist cardholders with their credit card accounts with utmost satisfaction.Empower cardholders to show value on having their cards.Perform tasks which enhances team’s performance

Assist customers on setting up RingCentral phone system.Perform troubleshooting on desk phones to fully utilize the phone system.Document actions taken on each issue resolved via Salesforce

Perform support via Salesforce to assist customers with their Cisco devices.Create service requests to endorse resolution with cross function teams.Support customers using different channels such as phone, email and chat.Help customers via chat related to Skype technical, billing, and account issues.Troubleshoot customer’s access to Microsoft Teams.Endorse issue to Tier 2 if it is recurring or complex.