Matt Bender Email & Phone Number

Columbia, Md, Us

● Lead and deliver Salesforce implementation projects● Provide business process and technology implementation consulting.● Lead and develop project requirements and functional/specification documentation.● Assist with project scoping, budgeting, and timeline development.● Create and manage deployment strategies from Service Cloud, Salesforce Industries products, and complex legacy platforms.● Create business process flows and define integration needs.● Define solution design and architecture.● Lead and develop Salesforce system configuration to project requirements.● Work closely & effectively with Strategy, Engineering, and Quality Assurance teams.● Create and present Train-the-Trainer sessions.● Mentor junior resources.

Indianapolis, In, Us

● Ensure the stability and usability of systems by performing maintenance, managing support requests, updating applications and versions, and deliver configuration and system enhancements as needed.● Maintain knowledge of all systems and strive toward streamlining and integration of systems.● Provide recommendations for system improvements and furthering of integration of new initiatives and products.

Indianapolis, In, Us

● Serve as Salesforce Administrator for an environment with 50+ users.● Assessing a company's current Salesforce usage and making recommendations for improvements.● Design, develop, and implement Salesforce solutions, such as custom objects, workflows, validation rules, reports, and dashboards.● Utilize business analyst skills to gather and document business requirements, including user stories, for a new feature development and new CRM implementation.● Implemented a modified Agile methodology using native Salesforce objects to increase effectiveness and accountability throughout the organization that use the platform.● Manage vendor and partner relationships, including contract management and applicant tracking system vendors.● Identify risks that threaten project success and provide consultation.● Configure users, create profiles roles, custom and formula fields, validation rules, page layouts and list views, and utilize process builder for automating email messages.● Create reports, dashboards, and list views.● Tools Used – Agile Accelerator, FormAssembly, Lucid Chart, Nonprofit Success Pack (NPSP), PactSafe, TargetRecruitValidate and activate local employers on the State of Indiana's job board, Indiana Career Connect. Activities include:● Validating employers through public and third-party resources.● Documenting activities in multiple systems.● Providing, or escalating, support with the through the appropriate channels.● Collaborating with internal and external partners to ensure that employers have resources to connect with local job seekers.

Indianapolis, In, Us

Support the expansion of workforce programs by engaging industry and workforce experts, employers, and other partners to expand and market the workforce development program to new industry sectors and underserved communities.● Partner across multiple local, state, and federal government agencies to foster public-private partnerships.● Managed the ApprenticeshipUSA State Expansion grant through its first two years of infancy.● Coordinated with various industry recruiters across the state to provide guidance and support for multiple workforce development programs.● Served as sole Salesforce Administrator within the organization.

● Developed business plans focused on expansion and implementation of company policies and procedures; establish timelines to recruit and train staff. ● Develop business growth opportunities with expansion and hiring additional staff.● Instituted financial objectives; including preparing financial reports, submitting employee payroll, accounts payable, and developed a price-cost analysis to determine a competitive service-pricing model.

Irving, Tx, Us

● Led operations and administration of a five-county territory and one full-time district executive. ● Collaborated with community and business leaders to build and maintain effective relationships with individual donors, corporate partners, and foundation staff resulting in a 41% increase in individual donor contributions within specific segments over a 3 year period.● Recruited, trained, and evaluated three part-time employees, 54 individually operated units of 600 staff members, and local board of directors.● Served as a catalyst to identify, recruit, train, and retain staff leadership at all levels of business operations.● Redeveloped summer camp programs, which increased participation 100% over a two-year period.● Selected by Area Director to serve as staff advisor for an honorary service group for the State of Indiana.● Top 50 Professional Regional Conference attendee (2012 and 2013).● Implemented trainings, which increased volunteer staff members to be trained from 29% (of 562 adults) to 58% (of 556 adults) over a three year period.● Developed and executed strategies to build customer and community loyalty through networking, community outreach, and increased focus on relationship building and customer service.● Managed operations for the largest training program in a 16 county territory, which increased participation by 25% and set the standard for future trainings within the area.● Introduction of new projects increased client volunteers, which increased donor ties and strengthened organizational awareness resulting in exponential increase of dollar-per-donor.● Met financial objectives while consistently exceeding the net gain of program budgets.

Irving, Tx, Us

● Led and supervised year-round staff recruitment and client enrollment campaigns.● Defined, allocated, and monitored budgets to meet project objectives.● Recruited individuals and corporations to diversify client enrollment in demographically hard-to-serve areas.● Developed cost-saving procedures, which took the service area from a 28% deficit in 2005 to exceeding organizational goals by 15% in 2011.● National Quality District Award recipient (2008, 2009, and 2011).

Irving, Tx, Us

Irving, Tx, Us

B.S., Organizational Leadership And Supervision

A.S., Computer Graphics Technology